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Michael Singer

Attensity Pipeline Powers Social Media Analytics

As recent surveys show, consumers are increasingly using social channels like Facebook and Twitter to resolve customer service issues and otherwise interact with companies. Thus, collecting and analyzing social data plays a central role in social CRM strategies. In recent…

Oracle to SAP: Don’t Erase The Evidence

UPDATED: Oracle  asked a judge to ensure that SAP  doesn’t destroy evidence pertaining to the suit it filed against SAP in March for “massive” theft.Oracle said it filed the motion “to ensure that SAP is preserving the critical electronic records…

Salesforce, Adobe Together at Last

Salesforce.com  today announced that developers can now use the Flex developer toolkit from Adobe  on its Apex platform. Apex is a programming environment that allows developers to customize applications running on AppExchange, the Salesforce.com on-demand platform. Flex, introduced by Adobe…

SAP’s Chief Software Architect Calls it Quits

SAP  announced today that its supervisory board has accepted the resignation of chief software architect Shai Agassi, who said he is leaving in order to devote himself to environmental issues.Agassi’s resignation is effective April 1, but he will continue to…

SAP Could be ‘In a World of Trouble’

Analysis: The lawsuit that Oracle  filed against its rival in the enterprise software market yesterday is going to get even worse. When all is said and done, SAP’s  conduct, if proved true, could cost it hundreds of millions of dollars…

Salesforce to Offer Wall Street Support

UPDATED: Salesforce.com  will announce a new customer relationship management (CRM) application tomorrow specifically tailored for the financial industry, according to company spokesman Gordon Evans. The leading vendor of on-demand CRM applications is also set to announce that the first customer…

At The Salesforce Apex of SaaS

On-demand customer relationship management (CRM) application vendor Salesforce.com  used the winter release of its flagship CRM service Salesforce SFA to formally launch Apex, a new platform and programming language. First announced in October, the Apex platform allows corporate and in-house…