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Michael Singer

Oracle, SAP: Upward Bound

Retek is a prelude of more M&A in vertical markets, say analysts. Oracle Wins in Bid For Retek

Oracle Maps 'Project Fusion' Plans

The company will simultaneously develop old and new products under the banner of standards-based Java. A Combined Oracle Launches

Enterprise Braces for Oracle's Impact

Research and analyst firms predict which verticals are in for a shock in a post-PeopleSoft merger world.

Oracle Expects to Finalize Merger this Week

The company believes it will have the handful of remaining PeopleSoft shares needed for an accelerated takeover.

Oracle User Groups Extend Olive Branch

The parents are getting along. How about the kids? Chronology of a Merger

Oracle Shifts to Integration Mode

The company sees opportunities in financial services and government as it outlines plans to bring PeopleSoft into the fold. Chronology of a Merger

Did PeopleSoft Implode?

Hindsight being 20/20, critics have begun arguing about what led to PeopleSoft's demise as a solo company.

Oracle Rivals Circle the Wagons

More mergers loom in an ERP world dominated by SAP and Oracle.

Oracle Stages a Proxy War

The company gears up for a March battle as it eyes four alternatives to replace a stubborn PeopleSoft board. PeopleSoft 'Poison Pill' Hearing on Ice

Latest Oracle Gambit Draws Criticism

All eyes on the Delaware Courts as analysts mull PeopleSoft's next moves. Oracle to PeopleSoft: 'Best and Final Offer'

EU Clears Oracle for PeopleSoft Takeover

UPDATED: Oracle sees another obstacle disappear in its $7.7 billion hostile takeover bid.

PeopleSoft: 'We're Not For Sale'

Founder Dave Duffield's memo to employees is designed to rally the troops as well as the stock, analysts suggest.

Oracle v. PeopleSoft Trial Closes

A Delaware judge must wade through two weeks of testimony.

Siebel Colors Its CRM Blue

The company partners with IBM and others to build its CRM and BI businesses and counter Salesforce.com's call center software.

Oracle-PeopleSoft Saga: A Market Ripple Effect

Keep your eye on what IBM, Microsoft and SAP do in the next year, analysts say. DoJ Won't Appeal Oracle's Takeover Plans

PeopleSoft, IBM in $1B Bundling Venture

The companies agree to a joint support and development program that puts WebSphere in every PeopleSoft platform.

Oracle's Takeover Bid Still Faces Hurdles

The Justice Department mulls whether to appeal a federal court's ruling allowing Oracle's hostile bid for PeopleSoft, which so far, intends to fight. Ruling Allows Oracle Bid For PeopleSoft

Oracle Refreshes PeopleSoft Offer

While it waits for a judge's decision, the software vendor extends its $7.7 billion takeover offer for PeopleSoft.

Player Gets Smarter with CRM

SmartCompany enters the hosted applications market to differentiate itself with a full-scale business approach.

Closing Arguments Expected in Oracle Trial

Judge Walker may hold off on deciding the case until next month.

More Mega Mergers if Oracle Succeeds

The quest for PeopleSoft was the tip of the iceberg, say analysts.

Oracle, PeopleSoft CEOs File Depositions

Ellison and Conway answer their subpoenas, as lawyers for third-party rivals haggle over releasing sensitive corporate documents.

Oracle Courts Business Intelligence Community

The business software maker looks at both integration and intelligence with the next generation of its Oracle E-Business Suite and Oracle Customer Data Hub.

New Salesforce.com Lineup Targets On-Demand

The San Francisco-based firm eyes an expansion of its 'software- as-service model' into the more lucrative 'on-demand' space

Sun, Siebel Retain Close Ties

The two tech heavyweights expand a three-year relationship to develop and deliver Java-based Web services and Siebel eBusiness apps on Solaris and some Sun ONE.

Business Objects to Take Crystal Decisions

The $820 million acquisition joins two strong players in the business intelligence software sector.

Oracle Postpones PeopleSoft Lawsuit

The company maintains its fight to remove its rival's 'poison pill' but delays a legal hearing after a second request for anti-trust information by the Justice Department.

Siebel Snuggles Closer With HP, BEA

Looking to get an edge over rivals in the e-business space, the CRM player redefines its position with some pretty powerful partners.

PeopleSoft Secure With Its Strategy

To fight the competition, the company rolls out an international mid-market sales program, unveils new homeland security products and teams with IBM.

Lindows.com Outsourcing its Customer Service

RightNow's eService Center to compliment the rapid expansion of the Windows/Linux hybrid operating system.

SONICblue Can Keep Customer Info Private

UPDATE: The ReplayTV 4000 maker celebrates a judge's decision to clear it from monitoring consumers' viewing habits with a new version of its DVR.

PeopleSoft, Agile Team Up On Software Package

Two California e-Business software makers say they've got the goods when it comes to a solution for product life cycle management.

Feds' New CTO Looks to Enterprise for Guidance

Former EarthWeb CTO has 24 months to bring the government up to speed with Internet-tested e-security and e-commerce, but says people must come first.

E.piphany Scores With NFL Deal

CRM agreement will help the league and 32 franchises really get inside the minds of its fan base.

Chordiant Nabs OnDemand

The CRM software maker buys out another with J2EE capabilities for $12 million in cash.

net.com Follows KANA's eCRM Model

The company's netShare Knowledge Base software goes self-service with a customer relationship management twist.

AvantGo Crafts Two Deals

The wireless software maker marks its progress by shoring up partnerships with E.piphany and Spacient.

BSkyB Gets KANA-ized

England's leading multi-channel satellite broadcaster gets a dose of the smarts from the Menlo Park, Calif.-based company's CRM tool KANA IQ.

New CEO Gets Comfy At White Pajama

Michael Burkland takes over for the CRM software provider's co-founder Mansour Salame.

U.S. Navy Enlists Ask Jeeves

'Ask the Chief' to provide 24-hour online support for Navy squids through the question and answer search engine's business tool.

Oracle Gets Into The Collections Biz

Big Larry says its time you customers paid their bills and he's got just the new Collections and CRM software to do the trick.

KANA and Broadsystem Dance The CRM Dance

The two tech companies join forces for online marketing and customer support programs.

TeaLeaf Brews Up IntegriTea

The SAP spin-off launches its first product designed to diagnose and show problems on a customer's Web site from the customer's perspective.

Octopus' Luong To Serve Jeeves

Tuoc Luong has the undaunted task of meshing Octopus Software into the question and answer search engine's self-service business software solution.

Ask Jeeves Behind Drug Company's Search Site

The question and answer search engine to help provide customer answers at sites like Xenical.com and Weightloss.com.

Calif. Probes Pac Bell DSL Cramming

UPDATE: DSL customers could get major refunds if a state PUC probe finds the company under reported consumer complaints of overcharges.

COO Departing E.piphany

Bill Walsh is leaving the CRM software company. Karen Richardson steps up to the plate as Executive Vice President.

PeopleSoft To Purchase All Of Momentum

Pleasanton, Calif.-based business software maker keeps on moving and will spend $90 million to own the company outright instead of continuing to pay royalties.

Blue Martini Mixes Up A New CFO

Former company vice president of corporate development Robert Cell gets the nod and the promotion to the CRM-maker's top financial post.

Aftermind Goes For The "After-Sale"

Fremont, Calif.-based Web business software maker unveils two new automated business applications to better help product manufacturers target customers.

Chordiant Perks Up Its CRM Tool

Version number 5.0 is based on the marriage of J2EE and XML architectures, making the platform easier to work with and set up.

BroadVision Forges Healthy OEM Agreement

Redwood City, Calif.-based online self-service application provider teams with the medical division of Siemens to boost its Health Enterprise Dashboard.

Ask Jeeves Wraps Its Arms Around Octopus

The question-answer search engine is on a buying binge as the company acquires Steve Douty's CRM startup for its Jeeves Solutions division.

Bluedot Thinks In Threes

With the release of its new flagship product, Bluedot 3, the company is hoping to give sales and marketing pros a complete picture of customer interactions with events.

Vicinity Ekes Out Search Patent

Web, wireless and speech-based ELS company scores a copyright to its searching technology that asks the big questions like: "where's the nearest gas station that has diesel fuel?"

PeopleSoft Takes Calico For $5M

Calico will file voluntary Chapter 11 Bankruptcy as part of its plan to sell its assets to the Pleasanton, Calif.-based business software maker.

Support.com Joins BroadJump on Broadband Support Package

Two software makers pool their resources and anticipate good times ahead for broadband providers and come up with a new self-service and assisted service suite.

Oracle Making OpenWorld Waves In SF

Larry Ellison and a few friends wax poetic about the "Unbreakable" aspects of the Redwood Shores, Calif.-based software giant's products and services.

eBillit Gets the Green Light From BlueLight

Nation's lowest-priced major ISP partners with payment service provider to offer customers the option of payment via their local phone bill.

Personalization Vs. Privacy Debate Heating Up

A face-off between privacy advocates and mass marketers is expected to come to a head at upcoming content networking event in San Jose.

BeVocal Makes Noise At BellSouth

Partnership will let you pick up a phone, say the name of the person, business or information service you want to reach, and be instantly connected.

Visa To Issue Official E*TRADE Card

Credit or debit card lets customer tap right into either their E*TRADE brokerage or banking accounts and make withdrawals, find out their balance of transfer funds.

PeopleSoft Offers Up Trifecta Of Announcements

E-business software maker comes up big with new multi-lingual HR system, CRM enhancements and a mobile deal with BlackBerry maker.

Netcentives Closes Its Book With Chapter 11 Filing

San Francisco-based company also announces auction for patents, business operations and other fixed assets, signs letter of intent to sell e-mail marketing group and secures additional patent licensing agreement.

Banter Updates Its Natural Language For Apps

San Francisco-based company releases v 5.0 of its Relationship Modeling Engine (RME) to help automate high volumes of inquiries through e-mail, chat and Web-based self-service.

Jeeves Solutions Unveils JeevesOne

The question and answer search engine looks to expand its horizons with the launch of its new combo ASP and CRM tool.

KANA's New VP Is One For The Americas

Martin Onofrio joins e-business services executive team as senior vice president of the Americas.

Former Inktomi Exec Joins Native Minds

Gordon Heinrich takes on the world of natural language customer self-service as VP of Worldwide Services.

Active Decisions Names Startup Veteran To VP Post

Eight-time startup veteran, Rick Maddox, joins executive team at Web-based eCRM decision-support applications company.

KANA Gets In The Know With New CIO

Technology industry veteran Tanya Dins is expected to have all the answers at Menlo Park, Calif.-based customer relationship management company.

Vitria Extends Octopus' Meta Applications Reach

Partnership takes advantage of the BusinessWare platform and drag-and-drop interface to make one sterling CRM tool.

HP: Your New Online Consultant

More than 6,000 experts are standing by to answer HP business customer's questions in various categories, such as IT design, integration and deployment.

Oracle9i Finds Its Voice

A partnership with eight other companies means Oracle9i Application Server can interface with vocal commands that can be spoken directly into a handset or hands-free device.

eGain Gets Curious And Launches Virtual Agent

Two wireless Web tech firms show off their virtual "help desk" for PDAs and 2-way pagers in Chicago this week.

Netcentives Cuts Staff Almost In Half

Employee list is now down to 180 after online marketing firm slashes 165 jobs in San Francisco, New York and Phoenix.

Yahoo!, British Bank Ally On Online Payment

Strategic relationship lets customers send and receive payments via e-mail using "Yahoo! PayDirect with HSBC."

Netopia Extends Web Platform With eCare

New application allows for live, online customer support over any type of Internet connection.

Mediaplex Gets Habitat For Humanity's MOJO Going

MOJO mail-maker lends a hand to the world's largest nonprofit housing organization with its customer relationship management e-mail solution.

iXL and Intel Create New CRM Platform

The new "Retail & Consumer Goods Solution" platform is expected to help retail and manufactuing companies manage marketing and customer information, supply chain functions, merchandising, in-store execution, product ordering capabilities and online assistance.

Logitech Goes With noHold(s) Barred

Computer mouse-maker extends its relationship with Milpitas, Calif.-based online support services firm after an initial pilot program saved it nearly $290,000.

MobileSys,Remedy Bring Wireless Messaging to Help

The partnership is seen as a boon to online help desk agents who need to communicate with service personnel in the field.

Octopus Extends Its Meta Applications Arm

Palo Alto, Calif.-based software developer releases version 2.5 of its CRM app for sales and other business managers, but the biggest winners may be the IT department.

iCALL Chats Up 1st Call In Acquisition

San Francisco-based online sales assistance provider spends a little cash to get access to Singapore's well-connected call center and tap into Asian markets.

Workspeed/eFORCE Launch Multi-Channel CRM App

New application designed to coordinate customers and partners expected to target commercial real estate management sector.

Homesteader's Feedback Keeps Site Nearly Free

Menlo Park-based free Web page host settles on low prices after members respond to CEO's letter notifying customers the company would begin charging for some of its services.

Speedera Streams Into Mighty Amazon

Santa Clara-based streaming media company to give shoppers smoother music, video and game samples and previews.

Victoria's Secret Spices Up Its Shopping With Fireclick

Caching technology from the Los Altos, Calif.-based firm made download times ten times faster than before at the graphic-rich lingerie retailer's online site.

Netcentives Deals With AOL, PlanetU

San Francisco-based personalized e-mail, rewards and recognition services firm is on a roll, signing its third partnering deal in as many weeks.

Siebel Launches Sales Handheld For iPAQ

San Mateo-based e-Business application provider teams with Microsoft and Compaq to benefit the sales force that is never in the office.

Virgin Tags Crossvue For Digital Receipts

Deal means getting a receipt at Virgin Megastores' online and offline sites gives Virgin a way to track sales and promotions.

PeopleSoft and Lotus Share Their Knowledge Products

Deal spreads the wealth of Lotus' Knowledge Management products with PeopleSoft's Enterprise Service Automation (ESA).

Ask Jeeves, Compaq Renew Contract

Jeeves Business Solutions to continue its 3-year relationship with computer maker as its online customer support.

PeopleSoft Acquiring SkillsVillage

Cash and stock deal valued at $32 million brings together two companies both working on automating services for the Internet.

Onyx, AvantGo Ally On Mobile CRM

Two well-known players in the mobile information sector Monday announced an alliance to tap into the growing mobile customer relationship management (mCRM).

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