Stability, security, scalability: For years, these were the primary criteria companies used in selecting enterprise software. Usability, if considered at all, was given short shrift. That is beginning to change, however, with the dawning realization that users who do not…
Gartner recently released a Worldwide IT Spending Forecast, highlighting the fact that enterprise software is going to experience by far the strongest growth of any IT sector. Of a projected $3.8 trillion in worldwide IT spending in 2014 (up 3.1…
In Macy’s latest annual report, the company refers to itself as an “omni-channel retail organization operating stores and websites.” It also no longer breaks out its sales by channel. While this shift represents an improvement over a not-so-distant past in…
Clarabridge, a provider of customer experience management (CEM) software, is rolling out Clarabridge Speech, a speech analytics solution made possible through its partnership with Voci, a provider of hardware-accelerated speech recognition technology. The new solution makes it possible for contact…
Mobile CRM is on a real growth tear. Last year Gartner predicted a 500 percent growth rate for mobile CRM apps. Also last year, C-suite executives responding to an IDC survey identified CRM as their most-wanted mobile app. There are…
Infor, a company known for its cloud ERP targeted to specific industry verticals such as automotive and hospitality, is purchasing cloud CRM provider Saleslogix as part of its efforts to bolster its suite of cloud software with sales and service…
By Rob Hammond, Syniverse Now that we are in the second half of 2014, I’ve been reflecting on a busy year of travel and come to the conclusion that our industry has a dysfunctional relationship with the mobile app. My…
Investment in enterprise social software appears to be picking up. Frost & Sullivan recently reported that subscriptions for such software grew nearly 30 percent from 2012 to 2013 and predicted the number of enterprise social subscriptions would hit 535 million…
Sometimes you have to listen to your gut. That’s a sentiment you don’t often hear in today’s data-driven environment. But that doesn’t mean instinct shouldn’t play a role in product strategy, said Andy Byrne, founder and CEO of Clari, a…
Pipeliner CRM has updated its flagship application with productivity and usability enhancements, including more functional calendar views, social media improvements, customization to lead scoring and native integrations with Box and Gmail. Among the software’s new features and improvements: The customizable…