Eloqua Discover for Salesforce.com Offers Chatter Integration
Eloqua has announced the availability of Eloqua Discover for Salesforce.com with Salesforce Chatter integration on AppExchange 2. As…
CRM
7 Tips to Overcome CRM Obstacles
A myriad of issues still blight CRM projects – some of which are much the same as when…
Deal Navigator Available on Salesforce.com AppExchange 2
Mindjet has recently announced the availability of Mindjet Deal Navigator on AppExchange 2. As noted in the company’s…
The Truth About Sales Leads
The business purpose of a customer relationship management (CRM) system is to capture new customers faster, grow them…
Innovation Through Social CRM
CRM systems have a set of use cases, strengths and weaknesses. As noted in this article on CMS…
Choosing a CRM System is Not Easy
This interesting article on Forbes likens the experience of buying a CRM system to that of making a…
The CRM Software Distortion Field
There’s an old saying that people buy things because of how they think they will feel after the…
SAP Clarifies its Cloud Strategy
At the User Group Conference in Manchester, SAP revealed its hybrid cloud and on-premises, mobile strategy. As noted…
HP Could Switch from Oracle CRM to Salesforce.com
Tensions between HP (NYSE: HPQ) and Oracle (NASDAQ: ORCL) could heat up a little more if an analyst’s…
10 Tips for Better CRM
Having a more sophisticated approach to Customer Relationship Management (CRM) is fundamental to a businesses’ sustainability. In this…
Financial Industry Looks to New CRM Technologies
Financial service firms are embracing new customer-facing tools. According to this report on TechTarget, the financial services industry…
Is Apple’s iPad Changing CRM and Business Intelligence?
Tablets have been hyped for a decade without much buy in from the user community — until the…
Making Social CRM A Successful Venture
While the promise of social CRM (SCRM) is well known, this CRM Buyer article suggests that what is…
Microsoft Dynamics CRM 2011 Technical Review Offered
For those with an interest in the Microsoft Dynamics CRM platform industry, the independent community DynamicsExchange.com says it…
8 Tips For Buying CRM Software
Investing in a new or first-time CRM system is an expensive and complex purchase for an organization. Due…
SAP Recasts Products and Customer Engagement
Today, under new co-CEOs, SAP innovation is back and frustrated customers are now excited and delighted. As reported…
Microsoft Replaces End of Life CRM Systems
As first-generation CRM systems near end of life, Microsoft is offering replacement systems that have been the beneficiaries…
6 Tips for an Enterprise Social CRM Strategy
If you can’t find an organizational goal that social CRM will support, then you may need to think…
Nutshell CRM Announced
Nutshell CRM recently launched to a crowd of 500 plus gathered in New York City for the Future…
The CRM WatchList 2011
Paul Greenberg has offered up the initial CRM 2011 Watchlist Preseason list in this ZDNet blog. The goal…
U.S. Air Forces in Europe Opt for Microsoft CRM
Microsoft and partner consultancy Avanade have announced deployment of Microsoft’s Dynamics CRM Task Management Tracker (TMT) — an…
Navsoft Launches Engage CRM
Navigators Software Pvt. Ltd. has launched Engage CRM, its flagship web-based CRM product. As reported in this news…
Salesforce.com: Revenue Growth Up, But Not Profits
Salesforce.com (CRM) was open for business before the first dot-com crash and survived. According to this Forbes report,…
Four Cloud and SaaS Application Firms Worth Watching
Cloud computing and SaaS applications are rapidly moving into enterprises, and four companies are emerging as leaders, according…
Salesforce.com: No Plans Beyond CRM
As reported on PC World, Salesforce.com does not plan to spread its wings to offer its large customer…
Zoho Lets Users Create Cloud Support Portals
Zoho is rapidly building a fully-rounded offering for enterprises. As reported on CMS Wire, its newest addition, Zoho…
CRM Review: CRM Software for the Smallest Businesses
One thing a small business owner knows is that most customer relationship management (CRM) systems and solutions go…
CRM and Enterprise 2.0
Paul Greenberg, author of CRM at the Speed of Light and the president of the 56 Group, says…
LeadMaster Introduces Lead Management CRM
LeadMaster has announced enhancements to its cloud-based CRM and lead management solution. As reported on Benzinga, Lead-Xpress also…
SugarCRM Adds Social CRM, iPhone App
Open source customer relationship management vendor SugarCRM today took the wraps off its first mobile CRM app for…
Mobile CRM Can Offer Lessons for Enterprise Application Adoption
According to this TechTarget article, mobile CRM’s history is checkered at best. The article points to issues such…
12 Tips for a Successful CRM System
Surprisingly, a high percentage of CRM implementations fail to produce the expected results and ROI, according to this…
Manufacturer Boosts Sales with Oracle CRM and Business Intelligence
Pella is a manufacturer and distributor of windows and doors. It runs a lean manufacturing operation, keeping little…
Tall Emu Offers Total Enterprise CRM Solution
In a recent news release, Tall Emu announced its new off-the-shelf Total Enterprise CRM solution. As noted by…
Pegasystems Collections Solution Leverages BPM, CRM
Pegasystems Inc. (PEGA), a business process management (BPM) and provider of customer relationship management (CRM) solutions, has recently…
A Holistic Approach to Social CRM Strategy
P&G may be the only company with a holistic social CRM strategy – yet it doesn’t call it…
Data Virtualization Links CRM, ERP and SCM
Data virtualization could be the next big thing in the customer relationship management (CRM) and enterprise applications space.…
3 Small Business CRM Software Offerings
Small business CRM (customer relationship management) is a growing market, and for good reason. As reported on E-commerce-Guide.com,…
Tips For Sending CRM-Focused Customer Email
There is no doubt that customer relationship management (CRM) and business intelligence (BI) is creeping into email marketing.…
CRM Pricing: SaaS CRM License Renewals
SaaS CRM is usually priced on a per-user per-month basis, but purchases typically involve a three-year contract. As…
Microsoft to Change Compensation for ERP and CRM Partners
Microsoft has said it is revamping its compensation for ERP and CRM partners. As reported on Redmond Channel…
Oracle Marries Business Intelligence with CRM, ERP in New Fusion Apps
Oracle (NASDAQ: ORCL) gave a lot of air time to its new Fusion application platform at last month’s…
How to Avoid CRM Failure
CRM failure is often attributed to complicated integrations or inflexible technology. According to this report on CRM Buyer,…
Windows Phone 7 to Integrate Dynamics CRM Online 2011
Microsoft has recently offered a series of developer events to promote its Windows Phone 7 platform among developers…
The 10 Most Important CRM Reports
Businesses use customer relationship management (CRM) systems to get a better understanding of who their customers are, what…
RidgeTek Launches CRM, Business Intelligence Software
RidgeTek has announced its line of Customer Relationship Management (CRM) and Business Intelligence (BI) services and software for…
CRM Startup Explores VC Route To Raise Funds
Customer Centria Enterprise Solutions Pvt Ltd, an analytic and marketing solutions firm, is eying up to $5 million…
SiteLink Offers CRM Module, Google Maps Interface
SiteLink has recently announced a new Google Maps interface and CRM (customer relationship management) module for its software.…
Industries Well-Suited to Social CRM
When customers area eager to play a role in a two-way conversation, businesses are geared for social CRM…
Lithium Announces New Social Customer Suite
Lithium Technologies has recently announced a fully integrated suite that the company claims will turn passionate customers into…