CRM, ERP, and Business Intelligence Software

Too many CRM systems are designed to organize data, not actually improve customer relationships. Four tips can help companies improve their customer focus.

• 5 Reasons a 'Data First' Strategy Works
• How to Buy Social Customer Service Software
• Review: Microsoft Dynamics CRM 2013
• Startup Spotlight: InsightSquared's Data Analytics
• 5 ERP Blunders and How to Avoid Them
• 5 Data Discovery Pitfalls

Fanhub's social CRM solution uses follows, comments, @mentions and notifications to boost collaboration and productivity.

• Astera Simplifies Real-time Data Integration
• inContact Updates Contact Center Software with New Integration, Reporting
• CDW Aims to Fill Mobile App Gap
• Technology Investments Lead Enterprise Growth Strategies
• With Silverpop Buy, IBM Is Cloud Marketing Contender
• Birst Tool Makes Data Visualization Accessible to All

Reviewer Paul Ferrill finds much to like about Microsoft Dynamics 2013, including a revamped and mobile-friendly interface.

• Review: Attunity Cloudbeam Simplifies Moving Big Data to Cloud
• Review: KXEN InfiniteInsight Genius and Predictive Offers
• Yammer vs. Jive vs. Chatter: Social Software Reviews from Real Users
• Review: Data Stewardship Platform Eases ERP Migration
• Review: Base CRM Is Useful Mobile Sales App

Too many CRM systems are designed to organize data, not actually improve customer relationships. Four tips can help companies improve their customer focus.

• How to Buy Social Customer Service Software
• inContact Updates Contact Center Software with New Integration, Reporting
• CDW Aims to Fill Mobile App Gap
• With Silverpop Buy, IBM Is Cloud Marketing Contender
• Birst Tool Makes Data Visualization Accessible to All
• 5 ERP Blunders and How to Avoid Them

Too many CRM systems are designed to organize data, not actually improve customer relationships. Four tips can help companies improve their customer focus.

• How to Buy Social Customer Service Software
• inContact Updates Contact Center Software with New Integration, Reporting
• CDW Aims to Fill Mobile App Gap
• Technology Investments Lead Enterprise Growth Strategies
• With Silverpop Buy, IBM Is Cloud Marketing Contender
• Birst Tool Makes Data Visualization Accessible to All

A Gartner survey finds growth is the top priority by far, with CEOs and executives displaying a bullish attitude toward technology-related business growth.

• 5 ERP Blunders and How to Avoid Them
• How Qualitative Research Can Improve Your Business Analytics
• Manufacturers Face ERP Challenges
• Top ERP Trend? Usability, Says Nucleus Research
• Top 8 ERP Trends for 2014
• Embedded Analytics Catching Fire

As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.

• inContact Updates Contact Center Software with New Integration, Reporting
• CDW Aims to Fill Mobile App Gap
• Technology Investments Lead Enterprise Growth Strategies
• Birst Tool Makes Data Visualization Accessible to All
• 5 ERP Blunders and How to Avoid Them
• IBM’s Watson Will Change Your Data Analytics – but How?