CRM, ERP, and Business Intelligence Software

Customer experience management (CEM) involves a more cohesive approach to customer acquisition and retention than traditional CRM or social CRM. To get the most from CEM, companies should combine it with CRM.

• Survey: 70 Percent of Organizations Have Big Plans for Big Data
• Two-tier Strategy a Way to 'Reinvigorate' ERP
• Everything You Ever Wanted to Know About Embedded Analytics
• Zynga's Cloud Journey: Delivering Apps in the Hybrid Cloud
• 10 Ways to Get the Most out of Mobile CRM
• Where Is Social CRM ROI?

Can third parties thrive in the HANA universe? One company is betting that it has not only the technology, but also the brains to back it up.

• Customer Service Gets More Social with Zoho Support
• Spinnaker Support Now Provides Maintenance for SAP Apps
• Hortonworks, Kognitio Partner to Drive Hadoop Adoption
• Spotfire 4.5 Leverages Tibco Architecture for Big Data Analysis
• IBM Gathers Tealeaf in Analytics Buying Streak
• Jive Updates Platform with Seamless Sharing, Big Data Brawn

Though Xobni does add valuable functionality to email by making it easy to find a wealth of information on contacts, our reviewer also experienced problems with email instability while using the application.

• Review: QlikView 11 Connects Comparative Analysis With Social Business Intelligence
• Zoho CRM Update Shows Social Influence
• The Cloud CRM Market: Microsoft, Salesforce, SAP, Oracle and More
• What Oracle Fusion CRM in the Cloud Means for Salesforce and Siebel Customers
• Microsoft ERP Buying Guide: The Many Flavors of Microsoft ERP
• An In-Depth Look at Oracle Fusion Applications

As part of its Smarter Commerce initiative, IBM has released the Netezza Customer Intelligence Appliance, a SQL-based enterprise data warehouse capable of analyzing up to petabytes of Big Data for retailers.

• CRM Going Social, Mobile
• Oracle Buys RightNow for Cloud Customer Service
• Oracle Buys Endeca for Unstructured Business Intelligence
• Vision Critical Unveils Customer Experience Management Platform
• Six Helpful Customer Support Software Solutions
• A Dozen Simple Ways to Improve Customer Relations

A year after schooling former Jeopardy! champs, Watson gears up for crunching Big Data on the cloud.

• Oracle CRM and Business Intelligence in Two Real-World Environments
• Oracle Speeds Up Business Intelligence, CRM and ERP
• IBM Targets Risk Analytics with Two Acquisitions
• Oracle Builds Data Warehousing and Analytics for Financial Services
• Oracle Ratchets Up Cloud CRM Battle with CRM On Demand
• SAS Fraud Management Boosts Detection and Prevention

NetSuite OneWorld 2011 boasts new CRM and analytics features.

• 11 Ways to Improve Your Supply Chain Management
• SAP Wrestles with ERP Complexity
• Microsoft ERP Buying Guide: The Many Flavors of Microsoft ERP
• An In-Depth Look at Oracle Fusion Applications
• Oracle Speeds Up Business Intelligence, CRM and ERP
• ERP Still Haunted by Implementation Challenges

The software giant says its Healthcare Analytics Data Integration consolidates, integrates, validates and loads source data from clinical, financial, administrative and research systems into Oracle's healthcare data model.

• IBM Brings Big Data Analytics to the Cloud, iPad
• ResCare Improves Corporate Performance with Oracle Business Intelligence
• Analytics Can Change Health Care: Study