CRM, ERP, and Business Intelligence Software

A system-centric approach to standardizing enterprise data and reporting rarely works, says Pedro Cardoso of BackOffice Associates, who suggests using a 'data first' strategy instead.

• How to Buy Social Customer Service Software
• Review: Microsoft Dynamics CRM 2013
• Startup Spotlight: InsightSquared's Data Analytics
• 5 ERP Blunders and How to Avoid Them
• 5 Data Discovery Pitfalls
• IBM’s Watson Will Change Your Data Analytics – but How?

Latest update of inContact's contact center software includes deeper integration with cloud CRM from Salesforce and Oracle RightNow, among other improvements.

• CDW Aims to Fill Mobile App Gap
• Technology Investments Lead Enterprise Growth Strategies
• With Silverpop Buy, IBM Is Cloud Marketing Contender
• Birst Tool Makes Data Visualization Accessible to All
• Clari Launches Mobile Sales Platform
• Attunity Intros Big Data Management Platform

Reviewer Paul Ferrill finds much to like about Microsoft Dynamics 2013, including a revamped and mobile-friendly interface.

• Review: Attunity Cloudbeam Simplifies Moving Big Data to Cloud
• Review: KXEN InfiniteInsight Genius and Predictive Offers
• Yammer vs. Jive vs. Chatter: Social Software Reviews from Real Users
• Review: Data Stewardship Platform Eases ERP Migration
• Review: Base CRM Is Useful Mobile Sales App

As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.

• inContact Updates Contact Center Software with New Integration, Reporting
• CDW Aims to Fill Mobile App Gap
• With Silverpop Buy, IBM Is Cloud Marketing Contender
• Birst Tool Makes Data Visualization Accessible to All
• 5 ERP Blunders and How to Avoid Them
• Big Data Analytics: What Can You Learn from High Achievers?

As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.

• inContact Updates Contact Center Software with New Integration, Reporting
• CDW Aims to Fill Mobile App Gap
• Technology Investments Lead Enterprise Growth Strategies
• With Silverpop Buy, IBM Is Cloud Marketing Contender
• Birst Tool Makes Data Visualization Accessible to All
• 5 ERP Blunders and How to Avoid Them

A Gartner survey finds growth is the top priority by far, with CEOs and executives displaying a bullish attitude toward technology-related business growth.

• 5 ERP Blunders and How to Avoid Them
• How Qualitative Research Can Improve Your Business Analytics
• Manufacturers Face ERP Challenges
• Top ERP Trend? Usability, Says Nucleus Research
• Top 8 ERP Trends for 2014
• Embedded Analytics Catching Fire

As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.

• inContact Updates Contact Center Software with New Integration, Reporting
• CDW Aims to Fill Mobile App Gap
• Technology Investments Lead Enterprise Growth Strategies
• Birst Tool Makes Data Visualization Accessible to All
• 5 ERP Blunders and How to Avoid Them
• IBM’s Watson Will Change Your Data Analytics – but How?