CRM, ERP, and Business Intelligence Software

Established IT service management (ITSM) vendors like ServiceNow and startups like IT SmartDesk are adding social features like chat and activity streams to their software. Experts say such tools can improve the image of IT organizations by making them more responsive to user needs.

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Level up! Zurmo includes a points system and virtual bling in its CRM application to incentivize sales organizations.

• Huddle Snags $24M, Aims at SharePoint
• Rootstock Software, FinancialForce.com Partner on Supply Chain Solution
• Partnerpedia Intros New App Management Options for BYOD Workplaces
• Oracle Snaps up Vitrue's Social Marketing Cloud
• SAP Bolsters Cloud Business with $4.3B Ariba Buy
• Salesforce Pumps up Chatter's Enterprise Collaboration Capabilities

Though Xobni does add valuable functionality to email by making it easy to find a wealth of information on contacts, our reviewer also experienced problems with email instability while using the application.

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• Zoho CRM Update Shows Social Influence
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• An In-Depth Look at Oracle Fusion Applications

As part of its Smarter Commerce initiative, IBM has released the Netezza Customer Intelligence Appliance, a SQL-based enterprise data warehouse capable of analyzing up to petabytes of Big Data for retailers.

• CRM Going Social, Mobile
• Oracle Buys RightNow for Cloud Customer Service
• Oracle Buys Endeca for Unstructured Business Intelligence
• Vision Critical Unveils Customer Experience Management Platform
• Six Helpful Customer Support Software Solutions
• A Dozen Simple Ways to Improve Customer Relations

A year after schooling former Jeopardy! champs, Watson gears up for crunching Big Data on the cloud.

• Oracle CRM and Business Intelligence in Two Real-World Environments
• Oracle Speeds Up Business Intelligence, CRM and ERP
• IBM Targets Risk Analytics with Two Acquisitions
• Oracle Builds Data Warehousing and Analytics for Financial Services
• Oracle Ratchets Up Cloud CRM Battle with CRM On Demand
• SAS Fraud Management Boosts Detection and Prevention

Companies employ native application integration to deliver supply chain and accounting solution in a single cloud.

• NetSuite Updates OneWorld Cloud ERP
• 11 Ways to Improve Your Supply Chain Management
• SAP Wrestles with ERP Complexity
• Microsoft ERP Buying Guide: The Many Flavors of Microsoft ERP
• An In-Depth Look at Oracle Fusion Applications
• Oracle Speeds Up Business Intelligence, CRM and ERP

The software giant says its Healthcare Analytics Data Integration consolidates, integrates, validates and loads source data from clinical, financial, administrative and research systems into Oracle's healthcare data model.

• IBM Brings Big Data Analytics to the Cloud, iPad
• ResCare Improves Corporate Performance with Oracle Business Intelligence