CRM, ERP, and Business Intelligence Software

Self-service, cloud computing, freemium tools and better data management will be key factors in the BI market this year.

• 8 CRM Trends and Predictions
• 13 ERP Predictions for 2017
• Buying Guide for Call Center Software
• What is Odoo Open Source ERP?
• Top 10 Best BPM Software Products
• 6 Call Center Best Practices

CEO Marc Benioff emphasized the central role that Artificial Intelligence plays in the future of his company.

• VMware Acquires Apteligent for Mobile Application Performance Insight
• ServiceChannel Raises $54M to Advance Facilities Management Technology
• Engine Yard Gets Acquired by Crossover
• Apache Fineract Open-Source Financial Services Application Graduates
• Portworx Raises $20M Series B to Advance Container Data Services
• Mashape Raises $18M for API Gateway Tech

SunView Software's ChangeGear 7 is streamlining helpdesk processes.

The experts say the cloud, AI and in-store capabilities will be important for customer relationship management software this year.

• Where Is AI Headed in the Enterprise?
• 7 Solutions to Boost CRM Performance
• On Way to Omni-Channel, Retailers Try Beacons and More
• Chief Data Officer Role Continues to Evolve
• Mobile App Eases ATM Field Service
• Comprehensive Guide to Field Service Software

Ever wanted to build your own banking platform? Now you can with the open-source Fineract project.

• Where Is AI Headed in the Enterprise?
• 7 Solutions to Boost CRM Performance
• Chief Data Officer Role Continues to Evolve
• 7 Notable Data Visualization Tools
• Cloud Apps Gain Traction with Finance Function

Manufacturing ERP software offers features such as supply chain management, lean and mixed mode manufacturing, and advanced planning and scheduling.

• Chief Data Officer Role Continues to Evolve
• Comprehensive Guide to Field Service Software
• 7 Notable Data Visualization Tools