Adapx has announced commercial availability of the Capturx for SharePoint Service for automating data collection on paper forms with digital pens. In this news release, Adapx said that the new cloud service will be demonstrated live at this week’s 2010…
SaaS communications provider, Ringio, says its enterprise-class call center technology is now available to SMBs at a price they can afford. The Rich Calling service presents calls together with their contextual details, either through the service’s desktop client or through…
Following the recent unveiling of new integration technology and a multi-lingual platform, IntraLinks has announced new enhancements to its business process collaboration platform, that the company claims will further accelerate crucial business processes and workflow capabilities for customers. Highlighted in…
jLAN Technologies, Inc., has announced integration of its jLAN Mobile solution with the NetSuite cloud computing platform. The SuiteCloud offering includes NetSuite’s multi-tenant, always-on SaaS infrastructure and the NetSuite Business Suite of applications, including accounting, ERP, CRM, and e-commerce. The…
The combined solution, consisting of Pervasive Software’s Pervasive Data Integrator and NetSuite’s cloud computing platform, will offer NetSuite customers access to other enterprise applications and data warehouse software to improve business performance. As noted in Pervasive Software’s news release, NetSuite’s…
Affiliated Computer Services, Inc. (ACS), a Xerox Company, has announced its new Social CRM suite of services. Called ‘Community as a Strategy’, ACS claims its new social CRM solution incorporates all aspects of the call center customer lifecycle – including…
CDC Software Corporation plans to resell Marketbright’s cloud-based SaaS marketing automation solutions, and will also sell the Marketbright connector tool for CDC Pivotal CRM implementations under a new strategic investment deal. It is also expected that Marketbright may eventually serve…
Information Builders has announced WebFOCUS 8, the company’s new BI platform that offers an integrated Performance Management Framework (PMF). The company’s on-site news release, states that WebFOCUS Active Technologies have been enhanced to allow users to create portable BI applications,…
SAS has introduced a new service called SAS Social Media Analytics. "The service reminds us a lot of what we see emerging in data analytics for the enterprise," writes ReadWriteEnterprise’s Alex Williams. "The SAS service imports data from internal and…
Sterling Commerce has announced a new business intelligence strategy for its supply chain applications. "Sterling said its strategy is to make applications smarter by embedding BI into critical supply chain processes," according to SDCExec.com. "In this way, the applications will…
Data management solutions provider DataFlux has introduced the DataFlux Data Management Platform, which offers centralized access to data quality, data integration and master data management (MDM) solutions. "The DataFlux Data Management Platform, according to Daniel Teachey, senior director of marketing…
The combined solution will help companies identify the most influential customers in their CRM database to target their e-mail marketing campaigns. StrongMail has announced that its StrongMail Message Studio e-mail marketing solution is being integrated with SAP CRM, with general…
The solution combines all SaaS-based BI offerings in the SAP BusinessObjects portfolio. SAP has introduced its new SAP BusinessObjects BI OnDemand solution, targeted at casual BI users who find themselves underserved by products currently on the market. "The new integrated…
Users see the solution as extremely useful, through the lack of access for users not on Salesforce is source of frustration. SearchCloudComputing.com’s Jo Maitland looks at the responses that users have had thus far to Salesforce.com’s private beta of its…
The site is designed to help companies manage their social media presence. Sendible.com has launched an updated Web site, with a new interface designed to make socia media, e-mail and SMS marketing as accessible as possible. The site allows users…
Acumen will provide a CRM/project management solution from Salesforce.com. The Office of the National Coordinator for Health Information Technology (ONC) at the U.S. Department of Health and Human Services (HHS) has selected Acumen Solutions to supply a cloud-based CRM solution.…
Open Text’s digital asset management solution will be sold in conjunction with SAP CRM software. SAP and Open Text have announced an agreement under which SAP will resell Open Text’s digital asset managment (DAM) solution as SAP Digital Asset Management…
The company describes the upgraded features as a social CRM tool. HootSuite has introduced new functionality to its service, adding the ability to track and manage social specific campaigns. The company, which launched with a focus on Twitter, has more…
The companies are collaborating on a next-generation business support system. Convergys has announced a partnership with Microsoft under which the companies will launch the Convergys Smart Communications Suite Powered by Microsoft. "Working together, we are providing new capabilities to service…
The new offerings helps organizations handle online sales. Experlogix, Inc. has released a portal edition of its configurator for Microsoft Dynamics CRM. "Company officials said that the Experlogix Configurator Portal Edition helps organizations to expand their sales to the Web…
The CRM vendor says the growth was due at least in part to the continuing trend for hosted solutions. CRM vendor Satuit Technologies says its 2009 earnings grew 80 percent year-over-year. "2009 was a building year for us," says company…
In a conference call, cofounder Hasso Plattner admitted, "We have lost, here and there, the trust." Following the recent resignation of SAP CEO LC)o Apotheker, the company named Bill McDermott and Jim Hagemann Snabe as co-CEOs. "Hasso Plattner, a company…
The new version offers compatibility with more browsers and operating systems. SprinxCRM has introduced a new version of its CRM system, adding compatibility with a wider variety operating systems and browsers. "Built on pre-existing support for Microsoft Internet Explorer, Mozilla…
The integrated solution allows users to manage e-mail subscriptions from within Zendesk. E-mail marketing and online survey technology provider Contactology has announced an integration with on-demand helpdesk and customer support provider Zendesk. "Thanks to this integration, first time users will…
The new service is designed to help companies customize Dynamics CRM to meet their requirements. Akvelon has introduced a new customization service for Microsoft Dynamics CRM, helping companies customize the solution as needed to meet their requirements. "Microsoft Dynamics CRM…
p>Many Super Bowl advertisements this year will focus on social media and loyalty marketing. Many of this year’s Super Bowl advertisements, including planned ads from Coca-Cola, Denny’s and Monster.com, will focus on social media and loyalty marketing. "Denny’s plans to…
Key benefits of the updated solution include a new user interface, Flash-based dashboard charts, and 23 standard reports. Business intelligence and enterprise performance solutions provider Actuate recently released version 9 of its Business Intelligence and Reporting Tools (BIRT), and announced…
The company’s Extension Customer View offering gives banks a holistic view of their customers. Master data management (MDM) vendor Siperian, recently acquired by Informatica, has introduced an Extended Customer View (ECV) solution to provide financial services firms with a holistic…
The iTuple CRM app from ERP software provider xTuple is now available at iTunes. ERP software provider xTuple has introduced the iTuple CRM app for the Apple iPhone and iPod Touch (and, of course, the iPad). The application was developed…
When Chicago area renter Amanda Bonnen tweeted a complaint about her apartment management company last May ("Who said sleeping in a moldy apartment was bad for you? Horizon realty thinks it’s okay"), Horizon Group Management responded by suing her for…
Recognizing that mobile device and smartphone users represent a rapidly growing customer segment, ERP software provider Epicor has introduced Epicor Retail Mobile Marketing for retailers. The product is designed to help retailers target mobile consumers, strengthening brand and customer loyalty…
A new study from Avanade finds that SaaS is becoming increasingly viewed as a strategic choice for business critical applications. "The Avanade survey, conducted by Kelton Research of 502 executives and senior IT decision-makers found that while customer relationship (CRM)…
As autumn approaches, it’s time for e-tailers to start planning for the holiday rush. If you start now, you’ll have the time required to get your site in shape for maximizing fourth-quarter profits.
Central Desktop, a respected and rapidly growing online collaboration system, has announced a deeper relationship with Salesforce.com. Users of Salesforce.com, which provides subscription-based customer relationship management software online, can now collaborate with their customers and partners in a private, secure,…
Oracle will not be able to use some of its previous acquisition experience in court as it argues for a takeover of PeopleSoft next month. According to court documents, a federal judge granted the U.S. Department of Justice its request…
By Jeff Goldman Market Central was initially created as the contact center for Gibraltar Publishing, and was spun off in 1999. In addition to providing contact-center services for the publishing company, Market Central also served as an ISP in order…
By Jeff Goldman Sykes Enterprises was started back in 1977 as a small engineering firm in Charlotte, North Carolina. John Sykes, the company’s founder, remains its CEO today. In 1992, Sykes purchased Jones Technologies in Sterling, Colorado, and began offering…
By Bruce McCracken As a small business grows, it must often transform its back office system to allow it to focus on its core business without a project placing burdens on the staff and budget. As one California company discovered,…
Visnetic MailFlow: Mail-server-based CRM program with modest price point and limited scope Visnetic MailFlow from Deerfield.com is a type of customer relationship management (CRM) program designed to turn customer e-mail into a business advantage. In essence, MailFlow is a database-…
Today we’ll talk about brand, brand migration, and how to structure a multi-channel marketing campaign that eases users from one brand to another. The example is Mailboxes, Etc.’s (MBE’s) migration to The UPS Store. We’ll examine several different channels, including…
A reader sent me an e-mail that read, “Pop-up ads… as soon as one pops up I leave the site.” This got me thinking about how a brand is affected by Web interface elements that are (seemingly) unrelated to the…
By Bruce McCracken, Business Writer This is the third part of a multi-part series on permission-based targeted e-mail. In part two, we reviewed some fundamental strategic principles that can increase sales and enhance rapport with your customers. In part one,…
By Bruce McCracken, Business Writer While permission-based targeted e-mail is proving to be a viable marketing tool, there are problems in executing a successful campaign. Marketing may be adept at print advertising and direct mail, but this acumen does not…
By Bruce McCracken, Business Writer Small to mid-sized businesses (SMBs) are implementing or evaluating CRM in droves. With limited expertise, infrastructure, and budgets, business demands can exceed internal resources. Outsourcing to a hosted solution allows SMBs to deploy CRM and…
By Bruce McCracken, Business Writer Permission-based targeted e-mail is proving to not only be a viable marketing tool, but an essential one according to many recent studies and research reports. While increasingly effective, the volumes of e-mail being sent and…
Wayne N. Kawamoto Managing Editor, www.smallbusinesscomputing.com LaGarde, a provider of e-Business solutions for small- and medium-sized businesses (SMBs), announced the immediate availability of the StoreFront 6.0 e-Business software. Built on the Microsoft .NET platform, StoreFront 6.0 is designed to offer…
By Bruce McCracken Though many dot-coms evaporated like raindrops from a summer shower, new media still works for some as their business continues to grow. The challenge becomes how to consolidate the growth and turn visitors into loyal customers. The…
By Bruce McCracken Kliklok-Woodman International LTD faced a dilemma of many specialized manufacturing firms in CRM deployment. It had contact management to a degree but no cohesive, integrated tools to fully harness and coordinate the contacts made by the sales…
By Bruce McCracken The promise of technological tools in customer relationship management (CRM) to be a magic wand has produced mixed results at best. It has been widely reported that client satisfaction and successful deployment has been a dream turning…
By Bruce McCracken Ask a dozen business people about what customer relationship management (CRM) is, and half of them will give you six different answers and the others will admit to not knowing. Ask those same twelve business people if…