Pravega Upgrades Its Free CRM App
Pravega Inc. has announced new upgrades to its free Customer Relationship Management (CRM) and Email Marketing application, vegaPort.…
CRM
Are You Ready to Invest in a CRM System?
Timing is everything when it comes to CRM and this CRM Buyer report advises organizations against investing in…
Microsoft Releases Dynamics CRM 2011 Beta
Microsoft (NASDAQ: MSFT) today officially released the beta version of Microsoft Dynamics CRM 2011 and announced the worldwide…
Microsoft Boosts CRM Pitch
Microsoft appears to be tired of seeing Salesforce.com get all the headlines by dishing out a combination of…
Maximizer Announces European Release of CRM 11
Maximizer Software has recently released a new version of its popular Maximizer CRM 11 Team Edition system. According…
Social CRM: A Buzzword Explained
Today, everything is social — social commerce, social business, and social CRM. According to this Destination CRM report,…
Mobile CRM Access Helps Firm Diversify
VCC, a nationwide retail construction company, says it was forced to diversify when the recession struck. According to…
From Mobile CRM to Mobile BI
Mobile CRM in some ways delivered with sales force automation (SFA) applications for mobile workers. This Tech Target…
Salesforce.com Adds Business Contact Service to CRM
Salesforce.com (NYSE: CRM) is integrating business contact information with its cloud CRM service. Based on Salesforce’s Jigsaw acquisition,…
How to Choose a CRM System
As the market for CRM software and solutions matures, many organizations are starting to realize the customer-relationship management…
SAP, Sybase Deal Leaves Mobile CRM Customers Puzzled
Now that SAP’s acquisition of Sybase is final, this TechTarget report suggests that the deal has left SAP…
New Mobile App Leverages Sage SalesLogix CRM Platform
Net@Work, a Sage CRM Solutions business partner, has announced the release of OnTheGo mobile CRM application for Sage…
Going Beyond Social CRM
Taking Social CRM one step further, open innovation consultant, Stefan Lindegaard suggests that open innovation is about integrating…
RhoLogic Offers SugarCRM Smartphone Application
RhoLogic has announced RhoLogic Mobile for SugarCRM is now available through the iTunes App Store and Android Market.…
Stonefield Announces New Sage Business Intelligence Tool
Stonefield Software Inc. has recently added a new self-service Business Intelligence (BI) reporting solution in Stonefield Query Version…
CRM Danger Zones
CRM systems typically provide a report writing system as well as dozens of canned reports. According to this…
Social CRM Success Depends on Metric Integration
Analytics and Social CRM evolve together. As mentioned in this CRM Buyer report, the success of Social CRM…
Calculating Customer Demand
Many organizations track and report customer demand by customer satisfaction scores. As mentioned in this new report on…
Vendors Reveal 10 of Their Top CRM Tips
Enterprise Apps Today asked Salesforce.com (NYSE: CRM), NetSuite (NYSE: N) and SugarCRM for their tips on what to…
LexisNexis Announces InterAction 6.0 for Outlook
LexisNexis has recently announced InterAction 6.0 for Microsoft Outlook. As mentioned in this Market Watch news release, InterAction…
From Consumer to Enterprise Mobile Apps
According to recent research from Frost & Sullivan, mobile enterprise applications are projected to total $10.9 billion in…
Linking Customer-Focused Tools for CRM Success
According to this report on 1to1 Media, linking CRM and unified communications (UC) brings together the various customer…
SalesNexus Announces CRM and Email Marketing Release Dates
SalesNexus has said it plans to release an easy to learn and navigate user interface and full featured…
Salesforce Scampers Past 2Q Estimates
SaaS pioneer Salesforce had no trouble exceeding analysts’ estimates in its second quarter today, posting a profit of…
Will FTC Online Tracking Restrictions Hurt CRM?
The Federal Trade Commission (FTC) wants Internet users to be able to opt out of behavioral tracking across…
Investors Look for Good News from Salesforce.com
Salesforce.com (NYSE: CRM) will report its quarterly results later this week, and investors will be looking for the…
A New Wave of CRM Best Practices
According to this report on Baseline Magazine, back in 2002 analysts were predicting that 80 percent of CRM…
Small Business Suite CRM Market Leaders
This article on Destination CRM takes a look at Small Business Suite CRM market leaders. Included in the…
Three Steps to a Successful CRM App
Few would argue that CRM has been one of the most significant business trends and application categories to…
Enterprise Suite CRM Market Leaders
This article on Destination CRM takes a look at Enterprise Suite CRM market leaders. Included in the leader…
The Salesforce.com CRM Talent Shortage
According to this article on CIO, there’s a significant shortage of CRM implementation talent, focusing on Salesforce.com. The…
Net@Work Offers SalesLogix CRM App for Android, iPhone
Net@Work has announced OnTheGo for Sage SalesLogix CRM, a mobile application for iPhone and Android phones. Available for…
Intelestream Offers Order Management in Online CRM for SMBs
Intelestream has announced that a complete Order Management Solution has been added to the online CRM application intelecrm.…
Sales Force Automation Market Leaders
This article on Destination CRM takes a look at Sales Force Automation (SFA) market leaders. Included in the…
Mobile Sales Force Automation Software Feeds Market Growth
GIA has announced the announced the release of global market report on Sales Force Automation (SFA) Software. According…
Salesforce CRM Customers Want Accounting Integration
A recent survey conducted by FinancialForce.com suggests that the majority of surveyed Salesforce CRM users are fed up…
CRM, ERP Software Remain Top CIO Issues
According to this TMCnet report, a Gartner Group study undertaken earlier this year indicates that Customer relationship management…
Zoho CRM for BlackBerry Expected to Launch out of Beta
The Zoho CRM app for BlackBerry provides standard functionality in Zoho, optimized for the mobile environment. According to…
Monetize CRM Information with Data Analytics
Data analytics, has the ability to build revenue, improve workflow efficiency, increase cash flows and enhance customer satisfaction.…
Extreme CRM Makeover, Open Source Edition – Episode 3
In the first episode of Extreme CRM Makeover, Network World looked at American Bancard, the company who would…
The Role of CRM in Healthcare Reform
According to this CRM Buyer report, CRM has a pivotal role in the U.S. government’s $642 million program…
Microsoft-Salesforce Deal About Protecting IP, Not Quashing CRM Rival: Experts
Microsoft and Salesforce.com (NYSE: CRM) settled their competing patent infringement lawsuits out of court on Wednesday, and while…
CRM Evolution: Social CRM and Deployment Strategies
According to this report on CRM Buyer, this year’s CRM Evolution event was true to its name as…
CRM and Business Intelligence Get Smarter with Analytics
Business analytics used to be a very geeky endeavor practiced by hard-core IT people skilled in the arcane…
Surado Offers Project Management in Online CRM
Surado Solutions has recently announced that Surado CRM Online Professional Edition will now include project management features as…
Microsoft, Salesforce Settle Patent Feud
Microsoft and Salesforce.com have settled their competing patent infringement suits against each other. The competing lawsuits were settled…
Analysts Give Microsoft Dynamics CRM High Marks
Two leading analyst firms have rated Microsoft’s customer relationship management (CRM) software as a leader in that market.…
Tips For Choosing CRM Software
CRM software helps businesses move from a manual to managed stage. This PC Mag article offers advice on…
Salesforce.com Moves Beyond CRM to Enterprise Software
As noted in this GigaOM story, with Chatter, the AppExchange, Force.com, and VMforce it looks like this CRM…
CRM Evolution to Feature Social CRM Discussion
The upcoming CRM Evolution conference in New York next week will feature discussions on how technologies and economic…