Innovation Through Social CRM
CRM systems have a set of use cases, strengths and weaknesses. As noted in this article on CMS…
Social Media
Salesforce.com Service Cloud 2 Integrates Social Media
Salesforce.com’s (NYSE: CRM) Service Cloud 2 integrates social media and telephony, allowing contact centers to track key terms…
Zendesk Adds Twitter Streams to Help Desk Software
Web-based customer support software provider, Zendesk, has announced a new Twitter feature for its help desk software. As…
Salesforce.com Sees Chatter Adoption Soar, Plans New Features
Salesforce.com (NYSE: CRM) shares soared late today after the company beat Wall Street estimates and raised its sales…
Adding Social Media Monitoring to Microsoft Dynamics CRM
The Microsoft Dynamics CRM 2011 beta release doesn’t include social media monitoring capabilities, but a Microsoft Dynamics CRM…
Gravity Announces Ambitious Advertising Concepts
Start-up Gravity has announced new and ambitious advertising concepts at this week’s Web 2.0 Summit. According to this…
6 Tips for an Enterprise Social CRM Strategy
If you can’t find an organizational goal that social CRM will support, then you may need to think…
Salesforce.com at a Crossroads: Analysts
Salesforce.com (NYSE: CRM) will report its quarterly earnings tomorrow night, and while one analyst firm expects the cloud…
Webtrends Adds Online Behavior Data to Salesforce CRM
Webtrends is adding online behavioral data to Salesforce.com’s customer relationship management (CRM) system so sales, support and marketing…
Four Cloud and SaaS Application Firms Worth Watching
Cloud computing and SaaS applications are rapidly moving into enterprises, and four companies are emerging as leaders, according…
SugarCRM Adds Social CRM, iPhone App
Open source customer relationship management vendor SugarCRM today took the wraps off its first mobile CRM app for…
Enterprise 2.0: Social Media? Anyone Can Do It
SANTA CLARA, Calif. — You might not think of the U.S. State Department as a leading edge user…
IBM Brings Social Networking Analytics to Lotus Connections
IBM today announced Lotus Connections 3.0, the latest version of the company’s three-year-old enterprise social networking suite. Company…
Socialtext 4.5 Adds Salesforce.com Connector
Enterprise social network vendor Socialtext has released a major update to its platform that adds a Salesforce.com “connector”…
Cisco Mines Customer Relations with Social CRM and Analytics
Cisco (NASDAQ: CSCO) today added social media and analytics capabilities to its contact center software (see Cisco Adds…
A Holistic Approach to Social CRM Strategy
P&G may be the only company with a holistic social CRM strategy – yet it doesn’t call it…
Visible Technologies Announces Visible Intelligence
Visible Technologies has announced its vision for Social Intelligence and also announced Visible Intelligence, a software platform built…
A Mobile Workforce and Social Analytics Are Game-Changers
Sandra Ng, group vice president and head of practice group for IDC Asia-Pacific says that two game-changers she…
SAS Conversation To Boost Twitter Customer Engagement
Business analytics company, SAS, plans to release its new SAS Conversation Center in January 2011. As noted in…
Profiling By Name
Online tracking company, RapLeaf, knows more millions of Americans than others do: their real names and email addresses.…
Industries Well-Suited to Social CRM
When customers area eager to play a role in a two-way conversation, businesses are geared for social CRM…
Lithium Announces New Social Customer Suite
Lithium Technologies has recently announced a fully integrated suite that the company claims will turn passionate customers into…
Is Zuckerberg The Next Bill Gates?
At a recent keynote talk at the Gartner Symposium/ITxpo 2010, Salesforce.com CEO Marc Benioff discussed his belief that…
Social CRM and Enterprise 2.0 Convergence
One area that appears to be accelerating towards deeper social software integration is customer engagement and the world…
Socialcast Puts Social Media in Enterprise Context
Aiming to separate from the pack of players offering enterprise-friendly social media applications, Socialcast unveiled Reach, an extension…
BatchBook Releases Social CRM iPhone App
Web-based CRM software provider, BatchBlue Software, has announced its free BatchBook application for iPhone. As reported in this…
Use Social CRM to Support Your Customer Strategy
According to DMC Software social CRM is transforming the way businesses engage with their stakeholders and companies should…
Is Social CRM Stuck?
There are many examples of social media doing a great job of improving customer experience. According to this…
Creating a Social CRM Strategy
Creating a social strategy, according to this article on MyCustomer, is a simple matter of choosing a community,…
Do Social Networking Systems Belong in the Enterprise?
There is much to be learned about enterprise social networking from Chatter, the collaboration system from Salesforce.com (NYSE:CRM).…
Bantam Releases CRM for Twitter Module
Bantam Live has released a new module to help small businesses find, connect, and track relationships with contacts…
Six Ways That Salesforce.com Uses Chatter
Chatter has been Salesforce.com’s (NYSE: CRM) most successful product launch ever, with 20,000 companies using the enterprise collaboration…
Verint Boosts Customer Interaction Analytics Portfolio
Verint Systems Inc. (VRNT) has recently announced its new Impact 360 Text Analytics solution, part of the growing…
SuccessFactors Announces Social Recruiting Solution
SuccessFactors, Inc. (Nasdaq: SFSF) has recently announced that it has expanded social recruiting solutions for the Business Execution…
Customer Management Versus Employee Management
Recent Forrester research emphasizes that organizations are investing to improve customer management capabilities. With products such as Salesforce.com…
Social Networks: Corporate Tool or Major Distraction?
Corporations have concerns about the growing popularity and rising usage of social networking platforms — such as Twitter…
InsideView Named Innovative Software Company to Watch
InsideView, a provider of sales and marketing intelligence, has been recently named to leading IT market research and…
Salesforce Talks Up Twitter-Like Chatter 2
Salesforce unveiled a new version of its Chatter collaboration tool at Oracle OpenWorld today. Chatter 2 adds a…
eXo, Jaspersoft Integrate Collaboration and Business Intelligence
Jaspersoft has teamed with Java user experience platform company, eXo, to highlight the power of enterprise business intelligence…
Grow Your CRM on Social Media Connections
Social media is an opportunity for businesses. As noted in this social media report on CRM Buyer, by…
How the Social CRM Process Works
Every organization will have a different process model, but this article on Search Engine Watch can help you…
The Top Six Trends in Enterprise Customer Relationship Management (CRM)
Back in the old days, customer relationship management (CRM) was a simple affair: It consisted of a receptacle…
Salesforce.com Uses Chatter to Identify Top Employees
Salesforce.com (NYSE: CRM) has found a novel use for its own Chatter collaboration service: Identifying employees who can…
Salesforce.com Chatter Goes Mobile
Salesforce.com (NYSE: CRM) today unveiled Chatter Mobile, giving Apple iPad and iPhone, Google Android and RIM BlackBerry users…
Social CRM: A Buzzword Explained
Today, everything is social — social commerce, social business, and social CRM. According to this Destination CRM report,…
Business Intelligence Tips For Social Media
New methods for working with business information can help business analysts by enabling more time to be spent…
Cisco Adds Social Media to Call Centers
Cisco Systems (NASDAQ: CSCO) is adding support for social media to its customer call center product portfolio. With…
Salesforce.com Adds Business Contact Service to CRM
Salesforce.com (NYSE: CRM) is integrating business contact information with its cloud CRM service. Based on Salesforce’s Jigsaw acquisition,…
Buzzom Creates Social CRM Buzz
When it comes to marketing an analytics, social media and networks has a lot to offer. This Silicon…
Going Beyond Social CRM
Taking Social CRM one step further, open innovation consultant, Stefan Lindegaard suggests that open innovation is about integrating…