Social CRM Advice: Leverage Collective Intelligence
Collective intelligence — or the process of gathering feedback and insight from a group of like-minded individuals online…
Social Media
Social CRM Success Depends on Metric Integration
Analytics and Social CRM evolve together. As mentioned in this CRM Buyer report, the success of Social CRM…
Viralheat Offers Free Social Media Analytics
Viralheat, a company that mines social networks says it plans to distribute some of its social media analytics…
Blackbaud Social Launches for Nonprofits
Blackbaud has announced the launch of Blackbaud Social, a new offering that provides social media solutions for nonprofits…
Marketo Launches Chatter for Sales Insight
Marketo has announced the launch of Chatter for Sales Insight on salesforce.com's ChatterExchange, According to this PR Web…
Autotask To Launch Community App Marketplace
Autotask has plans to launch a new community app marketplace. This report on MSPmentor syas that Autotask is…
Will FTC Online Tracking Restrictions Hurt CRM?
The Federal Trade Commission (FTC) wants Internet users to be able to opt out of behavioral tracking across…
Social CRM Software Part of Customer Service Picture
While customers still value traditional customer service, this IT Business Edge report suggests that Social CRM software is…
Google Helps SMBs With Social CRM
Google looks to be creating a platform that a small businesses can use to turn a variety of…
SAP On Track Despite Google Wave Demise
As reported on Datamation, one of the partners Google was working with, enterprise software giant SAP, wants to…
Social Media Changes Business Intelligence
According to this SmartData Collective report on social business intelligence, BI and the systems and firms that collect…
CRM Evolution: Social CRM and Deployment Strategies
According to this report on CRM Buyer, this year’s CRM Evolution event was true to its name as…
Report: Twitter Users Three Times More Likely to Impact Brands
A new study released by ExactTarget finds consumers active on Twitter are three times more likely to impact…
CRM Evolution to Feature Social CRM Discussion
The upcoming CRM Evolution conference in New York next week will feature discussions on how technologies and economic…
TeleTech Partners with Lithium Technologies for Social CRM
TeleTech says it has formed a strategic alliance with Lithium Technologies to develop a fully integrated solution for…
Adobe Adds Mobile, Social Media to Online Marketing Suite
Adobe Systems Incorporated has recently announced new features to the Adobe Online Marketing Suite, powered by Omniture. As…
Facebook Picks Salesforce.com for Cloud CRM
Salesforce.com (NYSE: CRM) has landed a big customer for its cloud-based customer relationship management (CRM) service. Facebook, the…
Mzinga to Moderate NESN Interactive Campaign
The New England Sports Network (NESN) has chosen Mzinga to moderate the “Beth Israel Deaconess Medical Center Healthy…
Jive Software Rakes in $30 Million for Social CRM
Anyone wondering how much potential the market for social CRM has should look no further than the $30…
Who’s Hot in Social CRM
Gartner has published its first Magic Quadrant for the social CRM (customer relationship management) market, and the firm’s…
Collective Intellect Offers Social CRM Platform
Collective Intellect has recently released its web-based, automated, real-time text mining and analytics software for social media, traditional…
Integrating Enterprise UC with Social Networking
With social media reaching ubiquity big business can’t afford to sit on the sidelines. As suggested in this…
Vovici Offers Facebook, Twitter and LinkedIn Integration
Vovici has announced the latest release of Survey Workbench, designed to enhance the respondent experience through rich, interactive…
Bantam Live Offers Social CRM App on Google Apps Marketplace
Bantam Live has announced it has added its Social CRM app to the Google Apps Marketplace. Using single…
Top 10 Tips for Using Social Media to Improve CRM
These days, if you really want to know what your customers are thinking (and where they are shopping),…
Study Finds Consumers Engage Brands on Facebook, Twitter
A new study that has been released by ExactTarget finds nearly 40 percent of consumers turning to Facebook…
Ciboodle Launches New social CRM Product
Sword Ciboodle has launched a new social CRM product, Ciboodle Crowd, which enables organizations to create an online…
Delivering on Customer Experience in Multiple Channels
Today’s online channels not only serve as marketplaces but also as public forums in which consumers and businesses…
Gartner Report: Magic Quadrant for Social CRM Report
Last week Gartner unveiled the ‘Magic Quadrant for Social CRM’ report. The report is a collaborative effort by…
Social Media Analytics for the Enterprise
According to a new report on the GLGroup website, SAS’s entry in social-media analytics is a key indicator…
Report Suggests Consumers Prefer Email Contact Over Social Media
A new report from Rhino Marketing suggests that consumers check email first, social media and search engines second.…
iContact Brings the Social Web to Email Marketing
iContact and Flowtow have announced an integration that will allow iContact users to segment their subscribers based on…
CDC Launches Social CRM 6.0
CDC Software Corporation has recently announced availability of CDC Pivotal Social CRM 6.0, the company’s new application that…
Socialware Offers Corporate Financial Services Research
Socialware, a leader in enabling the social enterprise through the use of public social networking site has announced…
Salesforce.com Launches Chatter
Salesforce.com has officially launched Chatter, its loud-based enterprise social collaboration platform. As reported in this article on My…
Oracle Offers Agile Customer Needs Management
Oracle is rolling out part of its Product Value Chain suite called Agile Customer Needs Management. As noted…
Online CRM Leader Launches Chatter Social Networking for Its Cloud Services
SAN JOSE, Calif. — Microsoft made Marc Benioff’s day. The first day of Salesforce.com’s Cloudforce user conference —…
Panorama Updates BI Suite with SharePoint Integration
Panorama Software has announced the release of NovaView 6.2, the newest iteration of its flagship suite of web-enabled…
Social Media Within Business Intelligence
The role of business intelligence (BI) is slowly shifting within organizations as social network integration increases the push…
Customer Experience Megatrends
A recent Temkin Group report identified key trends that can reshape customer experience management practices. According to this…
Social Media Marketing: Plan a Consumer Privacy Strategy
Companies can leverage social media in their marketing to help build customer loyalty and boost leads and conversions,…
Astute Solutions Updates its Customer Experience Solution
Astute Solutions has recently announced RealDialog 3.0, the company’s knowledge management and e-service solution. According to the company’s…
How Much is a Fan’s Loyalty Worth?
Influencers have a huge impact on brand building and bottom-line sales. According to this report on Adotas, just…
Constant Contact Acquires NutshellMail, Boosts SMB Customer Relations
Through the acquisition of privately held NutshellMail, Constant Contact says the company now provides a tool for small…
B2B Marketing on Facebook
Facebook presents a unique opportunity to connect with your target market in a way that your Web site…
Is it Time For Social CRM?
Much of the effectiveness of social CRM is hidden, making it difficult to know when your organization should…
Baynote Partners For Online Social CRM Applications
Baynote has partnered with Lithium Technologies to introduce personalization and Social CRM in its application. According to this…
InQuira Announces Sales Enablement Tool
California-based provider of enterprise knowledge solutions, InQuira, has announced the launch of a knowledge-powered sales enablement application named…
Is Social CRM Just Hype or a Source of Real Business?
Is Social CRM a source of real business value or simply fool’s gold? This Netimperative article takes an…
Knouen Integrates Siebel CRM Productivity with Social Networking
Knouen Technologies has announced the availability of Knouen OfficeSync 3.0 for Siebel CRM, providing customers with the ability…