CRM - News
Industry and product news on Customer Relationship Management (CRM) and sales force automation software and solutions.
2017 Kicks Off With Customer Experience Vendors Raising New FundsJanuary 6, 2017
Customer experience management vendor NGDATA and connected commerce vendor CloudCraze each raise new money to start the new year.
Is AI the Next CRM Battleground?December 8, 2016
Artificial intelligence is helping sales and marketing professionals do a better job of getting the right messages to the right prospects.
Salesforce Aims for $10B in Fiscal 2018November 21, 2016
Salesforce CEO Marc Benioff is very optimistic about his company's future.
JIRA Service Desk Broadens Customer Support HorizonsOctober 12, 2016
Atlassian beefs up its IT help desk software with customer support features that aim to help it compete with products like Zendesk and …
Oracle Updates Apps for Next Gen CloudSeptember 20, 2016
Adaptive Intelligent Applications, visual code and Analytics Cloud are among Oracle's application announcements at OpenWorld.
Marrying Email and CRM, Zoho Targets CRM GiantsAugust 8, 2016
Zoho is aiming at CRM giants like Salesforce and Microsoft with its revamped CRM software and a new email client for sales pros.
Sales Productivity Software Startup TinderBox Rebrands as OctivJuly 27, 2016
Octiv's sales productivity platform streamlines workflows associated with creating and managing sales presentations, proposals and contracts.
Microsoft's $26B Deal for LinkedIn Puts Social Back on Enterprise MapJune 13, 2016
With its $26 billion acquisition of LinkedIn, Microsoft will be able to embed social features into its popular productivity apps.
ServiceNow Aims to Enable Cross-functional Customer ServiceMay 20, 2016
ServiceNow Customer Management connects departments, infrastructure and workflows to offer a more holistic approach to customer service than …
Salesforce on Track for $10B in RevenueMay 19, 2016
Salesforce CEO Marc Benioff takes a few shots at rivals Oracle and SAP – again - as he positions his company for future growth.