Industry and product news on Customer Relationship Management (CRM) and sales force automation software and solutions.

Why CRM is Strategic: The Salesforce View

December 7, 2018

Salesforce's executive leadership outlines its strategic imperatives as the CRM vendor continues to grow.

Salesforce Announces New Products and Extended Partnerships at Dreamforce 2018

October 8, 2018

Salesforce founder declares that everything is connected as the move to the Fourth Industrial Revolution continues.

Salesforce Continues Push to Enable the Fourth Industrial Revolution

September 5, 2018

As Dreamforce nears, Salesforce reports second quarter fiscal 2019 revenue of $3.28B

Why Salesforce CEO Uses Zen Principle of Shoshin for Enterprise Application Integration Success

May 30, 2018

Even as the company details first quarter fiscal 2019 revenue of $3.01 Billion, CEO Marc Beniof is taking a "beginner's mind' approach to …

Salesforce Essentials Brings CRM to Small Businesses

March 15, 2018

New small business focused editions of the Sales and Service cloud debut at $25 per user per month.

Salesforce Grows Beyond $10B in Revenue as CEO Proclaims the Fourth Industrial Revolution

March 1, 2018

What apps will define the next generation of IT? That's a question that Salesforce hopes it has already answered.

How SAP Plans to Grow in 2018

February 6, 2018

CEO William McDermott does not expect to make any major acquisitions, but will move aggressively to grow the business.

Salesforce Aims to Enable the Fourth Industrial Revolution

November 20, 2017

At its Dreamforce event, Salesforce makes a number of announcement to help advance the state of SaaS applications.

How Salesforce Made $10B and Why It's Now Aiming for $20B

August 23, 2017

Salesforce CEO Marc Benioff details the core fundamentals beyond his firm's success.

Salesforce Grows CRM Business with AI Smarts

May 19, 2017

CEO Marc Benioff emphasized the central role that Artificial Intelligence plays in the future of his company.

Nimble Set to Accelerate CRM Efforts with $9M Series A

March 6, 2017

CRM vendor gets a vote of confidence from celebrity investor Mark Cuban's Radical Investments.

Salesforce Brings in $8.39B in Fiscal 2017

March 1, 2017

CEO Marc Benioff hints at big news to come on March 7 as the company expands its Einstein analytics capabilities.

AppsFlyer Flies High with $56M Funding Round

January 18, 2017

Marketing data analytics and mobile attribution vendor raises a Series C round of funding.

2017 Kicks Off With Customer Experience Vendors Raising New Funds

January 6, 2017

Customer experience management vendor NGDATA and connected commerce vendor CloudCraze each raise new money to start the new year.

Is AI the Next CRM Battleground?

December 8, 2016

Artificial intelligence is helping sales and marketing professionals do a better job of getting the right messages to the right prospects.

Salesforce Aims for $10B in Fiscal 2018

November 21, 2016

Salesforce CEO Marc Benioff is very optimistic about his company's future.

JIRA Service Desk Broadens Customer Support Horizons

October 12, 2016

Atlassian beefs up its IT help desk software with customer support features that aim to help it compete with products like Zendesk and …