CRM - News
Genesys to Put IBM's Watson to WorkJuly 9, 2014
Customer satisfaction is the focus as Genesys integrates IBM's Watson with its Customer Experience Platform.
Salesforce Beefs up Desk.com Customer Support SoftwareJune 17, 2014
An agent console that centralizes customer support information is one of the new features in the latest iteration of Salesforce's Desk.com customer support software.
Badgeville Targets Online Communities with Gamification SoftwareJune 11, 2014
Badgeville for Communities offers out-of-the-box integration with popular community and collaboration platforms including Yammer, Jive and Microsoft SharePoint.
Pegasystems Gains Co-browsing Tech by Acquiring StartupJune 10, 2014
Pegasystems plans to add Firefly co-browsing technology to customer service and sales applications.
Genesys Intros Managed Service OfferingMay 28, 2014
The contact center software provider's first managed service offering focuses on workforce optimization.
Pegasystems Rolls out New Sales Force Automation ReleaseMay 21, 2014
Pega SFA gives sales teams contextual recommendations to help close deals and supports social and mobile sales strategies.
HP Woos Digital Marketers with Testing SolutionMay 20, 2014
HP Autonomy's SaaS solution combines ease of use with deep analytics, segmentation to help marketers create and launch tests.
Adobe's Marketing Cloud Gets New Predictive Analytics FeaturesMay 14, 2014
Predictive analytics features are a big draw for Adobe Marketing Cloud customers, which is why such features figure prominently in the company's latest software refresh.
Big Blue Launches IBM ExperienceOne to Combine Marketing, Sales, ServicesMay 12, 2014
IBM's new IBM ExperienceOne portfolio combines marketing, sales and services functions to help businesses better know their customers.
Genesys, Zendesk Partner to Enhance Cloud Contact CentersMay 12, 2014
Contact center software provider Genesys will integrate Zendesk's software into its solution so companies can more easily manage customer service channels.
IntelliResponse Adds Targeted Marketing to Virtual Agent TechnologyMay 1, 2014
Personalized marketing offers help companies improve clicks and conversions across online customer service channels, company says.
TouchConnect Steers Contact Center Callers to Self-ServiceMay 1, 2014
TouchConnect software aims to help contact centers improve next call prevention and increase customer loyalty by steering callers toward self-service options.