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CRM - News

Industry and product news on Customer Relationship Management (CRM) and sales force automation software and solutions.

Salesforce Boosts Mobile Customer Service Capabilities

June 25, 2015

Service for Apps allows companies to embed services such as live chat into mobile customer service applications.

Analytics App Aims to Offer Better Marketing Visibility

June 25, 2015

Datameer app blends data from multiple systems to give marketers a better picture of which campaigns and channels are best at converting leads into customers.

DialogTech Measures Mobile Click-to-Call Marketing Activity

June 24, 2015

DialogTech's newest product helps companies track and control inbound marketing calls from any mobile source.

Salesforce Rolls out First Wave Analytics App

June 18, 2015

An app geared toward sales professionals is the first in a planned series of role-specific analytics apps Salesforce is introducing on its Wave platform.

SugarCRM Launches App Store for Commercial CRM Users

May 27, 2015

SugarCRM latest to join ranks of software companies with enterprise app stores.

GoldMine, AddonSoftware Partner to Integrate CRM, ERP

May 8, 2015

By partnering on an integrated CRM and ERP solution, companies hope to win deals against competitors like Microsoft and Sage.

Marketing Automation Tools in Chrome, via New Act-On App

March 16, 2015

Act-On wants to make marketers more productive with an app that allows users to access Act-On functionality from within the Chrome browser.

Salesforce Service Cloud Gets Intelligence Engine

March 9, 2015

Built-in intelligence will help companies automate customer service workflows, improve workforce management and design better business processes, promises Salesforce.

Teradata Buys Mobile Marketing Specialist

January 14, 2015

Teradata's purchase of Appoxee, its third marketing-related acquisition in recent months, will enhance its mobile marketing capabilities.