CRM - News
Clarabridge Adds Speech Analytics to Contact Center SoftwareSeptember 3, 2014
Clarabridge Speech, powered by Voci, expands customer experience management capabilities by adding speech analytics to capture a more complete snapshot of the customer experience.
Infor Bolsters Cloud Suite with Saleslogix CRM BuyAugust 14, 2014
Infor, best known for its cloud ERP solutions, is purchasing Saleslogix CRM from Swiftpage to beef up its suite of industry-specific cloud software.
Pipeliner CRM Updates App with Gmail Integration, MoreJuly 30, 2014
Integration with Gmail and Box are among 40 new or improved features in Pipeliner CRM's flagship application.
Genesys to Put IBM's Watson to WorkJuly 9, 2014
Customer satisfaction is the focus as Genesys integrates IBM's Watson with its Customer Experience Platform.
Salesforce Beefs up Desk.com Customer Support SoftwareJune 17, 2014
An agent console that centralizes customer support information is one of the new features in the latest iteration of Salesforce's Desk.com customer support software.
Badgeville Targets Online Communities with Gamification SoftwareJune 11, 2014
Badgeville for Communities offers out-of-the-box integration with popular community and collaboration platforms including Yammer, Jive and Microsoft SharePoint.