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CRM - News

Industry and product news on Customer Relationship Management (CRM) and sales force automation software and solutions.

Oracle Updates Apps for Next Gen Cloud

September 20, 2016

Adaptive Intelligent Applications, visual code and Analytics Cloud are among Oracle's application announcements at OpenWorld.

Marrying Email and CRM, Zoho Targets CRM Giants

August 8, 2016

Zoho is aiming at CRM giants like Salesforce and Microsoft with its revamped CRM software and a new email client for sales pros.

Sales Productivity Software Startup TinderBox Rebrands as Octiv

July 27, 2016

Octiv's sales productivity platform streamlines workflows associated with creating and managing sales presentations, proposals and contracts.

Microsoft's $26B Deal for LinkedIn Puts Social Back on Enterprise Map

June 13, 2016

With its $26 billion acquisition of LinkedIn, Microsoft will be able to embed social features into its popular productivity apps.

ServiceNow Aims to Enable Cross-functional Customer Service

May 20, 2016

ServiceNow Customer Management connects departments, infrastructure and workflows to offer a more holistic approach to customer service than …

Salesforce on Track for $10B in Revenue

May 19, 2016

Salesforce CEO Marc Benioff takes a few shots at rivals Oracle and SAP – again - as he positions his company for future growth.

Clari Intros Sales Analytics Tool to Enhance Pipeline Visibility

February 22, 2016

Clari's Flow Analytics tool focuses on giving managers and executives real-time visibility into deals in the sales pipeline.

Salesforce Refreshes Sales, Service Clouds

February 3, 2016

A feature that brings CRM functionality to email inboxes and a new field service management service are among Salesforce's latest product …