CRM - News
Microsoft Previews Office 365 Groups, Oslo AppsMarch 3, 2014
Office 365's future comes into sharper focus with a new, deeply integrated social layer and an app that surfaces the most relevant activities and interactions.
AdStage Raises $1M, Rolls out Advertising Platform Apps and APIFebruary 24, 2014
Startup AdStage raises $1 million in additional funding and announces an App Partnership Program that will bring new apps to its self-service advertising platform.
CRM Adoption to Reach $24 Billion in 2014: GartnerFebruary 13, 2014
Customer relationship management (CRM) software revenue is forecast to reach $23.9 billion in 2014, with cloud revenue accounting for 49 percent.
Sailthru Launches Advanced Analytics PlatformFebruary 3, 2014
Pre-loaded analytics dashboards and data visualization tools help marketers derive insights from customer interactions and behavior trends, Sailthru says.
Tool Analyzes Customer CommentsJanuary 30, 2014
Mindshare Technologies says new software leverages its text analytics technology to improve customer service by providing key customer feedback to employees.
LiveOps Raises $30M, Buys Customer Service StartupJanuary 27, 2014
On the heels of receiving $30 million in debt funding, cloud contact center software provider LiveOps forms two new subsidiaries and acquires a customer service startup.
ClickTale Heatmaps Feature Boosts Web Analysis CapabilitiesJanuary 23, 2014
According to ClickTale, its Side-by-Side Heatmaps make it easier for marketers to identify differences in website behavior and target potential improvements.
Brainshark Intros Sales and Marketing Solutions, Analytics DashboardJanuary 22, 2014
New software makes it easy to buy video presentation tech geared toward specific business functions, including sales and marketing, says Brainshark.
Swiftpage Adds Social CRM Features to SaleslogixJanuary 16, 2014
Swiftpage boosts social capabilities of its Saleslogix CRM software with features that help users monitor and interact with customers across social media channels.
Talygen CRM Software Gets Bulk Mail ToolJanuary 16, 2014
Talygen says a new bulk mail tool for its CRM software can help improve lead generation and client retention by freeing sales people to focus less on email and more on strategic tasks.
Microsoft Acquires Parature for Self-Service CRMJanuary 7, 2014
Parature's cloud-based customer service software will enable Microsoft Dynamics CRM users to help millions of consumers help themselves.
Verint Expands Customer Service Capabilities with Kana BuyJanuary 6, 2014
Verint Systems, a provider of customer analytics, is acquiring Kana Software, which makes software that will help organizations turn customer insights into actions.
Sailthru Raises $20M to Grow Personalized Marketing PlatformDecember 17, 2013
Sailthru, a provider of automated marketing solutions, plans to use the capital to expand its global sales, engineering and marketing teams.
Enterprise Software Market Influenced by Nexus of Forces: GartnerDecember 11, 2013
In the Nexus of Forces, information is the context for delivering social and mobile experiences, while the cloud enables delivery of information.