CRM - News
Industry and product news on Customer Relationship Management (CRM) and sales force automation software and solutions.
Microsoft's $26B Deal for LinkedIn Puts Social Back on Enterprise MapJune 13, 2016
With its $26 billion acquisition of LinkedIn, Microsoft will be able to embed social features into its popular productivity apps.
ServiceNow Aims to Enable Cross-functional Customer ServiceMay 20, 2016
ServiceNow Customer Management connects departments, infrastructure and workflows to offer a more holistic approach to customer service than …
Salesforce on Track for $10B in RevenueMay 19, 2016
Salesforce CEO Marc Benioff takes a few shots at rivals Oracle and SAP – again - as he positions his company for future growth.
Clari Intros Sales Analytics Tool to Enhance Pipeline VisibilityFebruary 22, 2016
Clari's Flow Analytics tool focuses on giving managers and executives real-time visibility into deals in the sales pipeline.
Salesforce Refreshes Sales, Service CloudsFebruary 3, 2016
A feature that brings CRM functionality to email inboxes and a new field service management service are among Salesforce's latest product …
Zendesk Brings Advanced Voice to Customer ServiceDecember 11, 2015
When it comes to customer service capabilities, voice is still king.
Azuqua Aims to Eliminate CRM Data SilosNovember 25, 2015
Company's integration-as-a-service platform connects fragmented CRM, marketing automation, customer service and support applications and …
Act-On Intros Industry-Specific Marketing Automation SoftwareNovember 20, 2015
Customers using marketing automation software customized for industry verticals are more successful than those using more general solutions, …