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CRM - News

Industry and product news on Customer Relationship Management (CRM) and sales force automation software and solutions.

ServiceNow Aims to Enable Cross-functional Customer Service

May 20, 2016

ServiceNow Customer Management connects departments, infrastructure and workflows to offer a more holistic approach to customer service than …

Salesforce on Track for $10B in Revenue

May 19, 2016

Salesforce CEO Marc Benioff takes a few shots at rivals Oracle and SAP – again - as he positions his company for future growth.

Clari Intros Sales Analytics Tool to Enhance Pipeline Visibility

February 22, 2016

Clari's Flow Analytics tool focuses on giving managers and executives real-time visibility into deals in the sales pipeline.

Salesforce Refreshes Sales, Service Clouds

February 3, 2016

A feature that brings CRM functionality to email inboxes and a new field service management service are among Salesforce's latest product …

Zendesk Brings Advanced Voice to Customer Service

December 11, 2015

When it comes to customer service capabilities, voice is still king.

Azuqua Aims to Eliminate CRM Data Silos

November 25, 2015

Company's integration-as-a-service platform connects fragmented CRM, marketing automation, customer service and support applications and …

Act-On Intros Industry-Specific Marketing Automation Software

November 20, 2015

Customers using marketing automation software customized for industry verticals are more successful than those using more general solutions, …

Data Visualization Focus of Pipeliner CRM's Latest Release

November 6, 2015

New Performance Insights feature allows sales managers to view the performance of territories, regions, teams and salespeople.