CRM - News
IBM Watson Brings Big Data Smarts to Customer Service
May 22, 2013Watson is venturing beyond trivial pursuits. IBM's Big Data analytics powerhouse now powers a cloud-based customer service solution.
G2 Crowd Shakes up Enterprise Software Buying with Peer Reviews
May 20, 2013A startup called G2 Crowd wants to help enterprises streamline and improve their software buying processes by offering a service based on peer reviews and social data.
Oracle Intros In-Memory JD Edwards EnterpriseOne Apps
May 10, 2013In pursuit of the real-time enterprise, Oracle gives JD Edwards project management and sales apps the in-memory treatment.
SalesFUSION 8 Blurs CRM and Marketing Automation
May 7, 2013Business software firm extends popular CRM platforms by deeply integrating sales and marketing workflows and capabilities.
Salesforce Communities Shakes up Customer Service
May 2, 2013Salesforce is signaling the end of old-school customer forums with a social offering that pulls customer interactions directly into Chatter.
Salesforce Launches Social.com Ad Platform
April 23, 2013Cloud CRM innovator tackles social media advertising on with the latest addition to its Marketing Cloud services slate.
Marketing Automation Startup Brandcast Gets Benioff's Blessing (and Cash)
April 17, 2013Content management and marketing automation startup Brandcast gets off the ground with a little help from Salesforce CEO Marc Benioff.
Oracle Debuts New In-Memory Business App Slate
April 10, 2013Oracle feeds the enterprise's need for speed with new, in-memory versions of its popular business applications.
iPad Sales Presentation Software Startup Showpad Raises $2M
March 29, 2013Belgian startup Showpad plans to establish a foothold in the U.S., by offering a cloud-based sales presentation app for the iPad.
Latest Zoho CRM Upgrade Boosts Email Efficiency
March 27, 2013Since email remains a vital communication method for most sales people, Zoho gives it plenty of attention. The latest version of its CRM software includes several email improvements.
Salesforce Chatter Bridges Social and Mobile CRM Divide
March 19, 2013Chatter gets a big update that brings core Salesforce CRM functionality within easy reach of mobile users.
Information Builders Dives into Social Media Analytics
March 18, 2013Business intelligence software maker’s Big Data-powered analytics platform gains new social media insight gathering capabilities.
Adobe Marketing Cloud Makes Move to 'Mobile First'
March 6, 2013Adobe cranks out new features as marketers prioritize mobile marketing campaigns.
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