CRM - News
Customer Service Gets More Social with Zoho Support
May 11, 2012New Facebook and Twitter integration highlights the increasing impact of social media on customer service software, a key characteristic of social CRM.
Intuit Gains Expanded CRM Presence with $420 Million Demandforce Purchase
April 30, 2012Intuit parts with big bucks for a shot at the hot cloud and social CRM markets.
SugarCRM Credits Open Source for Growth, Intros Software Updates
April 24, 2012SugarCRM integrates the open source Lucene search engine into the latest version of its software to offer users a Google-like search experience. An executive says open source figures strongly into the company's growth.
IBM Acquires Varicent for Sales Data Analytics
April 13, 2012Big Blue targets sales organizations as it snaps up another business intelligence and analytics specialist.
SAP Acquires Syclo for Mobile App Momentum
April 11, 2012Syclo buy strengthens SAP's mobile apps strategy as it puts its ambitious enterprise software plans in motion.
CDC Releases Pivotal CRM for iPad
April 9, 2012CDC Software joins the iPad CRM app club with new software for Apple's white-hot tablet.
inContact Refreshes Cloud Contact Center Software
April 6, 2012New features aim to break down communication silos in the call center and streamline workflow to enhance agent effectiveness and boost customer satisfaction.
SugarCRM Completes $33M Financing Round
April 5, 2012Provider of open source CRM applications hopes cash infusion will help it add more enterprise customers in 2012. It turned in a strong performance in 2011, achieving 67 percent top-line billings growth and adding more than 2,700 new customers.
Sonoma Partners Introduces Mobile Dynamics CRM App for iPad
April 5, 2012Customizable Mobile Sales Kit application offers integration with Microsoft's SharePoint and built-in analytics for field sales teams.
Aktana Launches New Name, New Sales Intelligence Software
April 2, 2012Application features a sales suggestion engine that delivers context-aware recommendations on which prospects to visit, which products to pitch and other information for sales reps in the field.
Knowledge Workers Find Sales Analytics Lacking
March 28, 2012A new survey finds just 19 percent of knowledge workers are happy with the analytics capabilities of their sales force automation software.
Web Chat, Speech Analytics Hottest Contact Center Technologies for 2012
March 27, 2012Web chat and speech analytics will be the two fastest-growing contact center technologies this year, according to Contact Babel research.
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