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CRM - News

Industry and product news on Customer Relationship Management (CRM) and sales force automation software and solutions.

Salesforce Refreshes Sales, Service Clouds

February 3, 2016

A feature that brings CRM functionality to email inboxes and a new field service management service are among Salesforce's latest product …

Zendesk Brings Advanced Voice to Customer Service

December 11, 2015

When it comes to customer service capabilities, voice is still king.

Azuqua Aims to Eliminate CRM Data Silos

November 25, 2015

Company's integration-as-a-service platform connects fragmented CRM, marketing automation, customer service and support applications and …

Act-On Intros Industry-Specific Marketing Automation Software

November 20, 2015

Customers using marketing automation software customized for industry verticals are more successful than those using more general solutions, …

Data Visualization Focus of Pipeliner CRM's Latest Release

November 6, 2015

New Performance Insights feature allows sales managers to view the performance of territories, regions, teams and salespeople.

Speedier Data Analysis Focus of Attensity's DiscoverNow

October 14, 2015

Text analytics provider Attensity offers an integration with Informatica and integration of social channels such as Twitter for a more …

Salesforce Intros Sales Apps Based on RelateIQ Tech

September 15, 2015

Salesforce is rolling out new products based on the technology it gained with last year's acquisition of RelateIQ: one for Sales Cloud …