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CRM - News

Industry and product news on Customer Relationship Management (CRM) and sales force automation software and solutions.

inContact Updates Contact Center Software with New Integration, Reporting

April 16, 2014

Latest update of inContact's contact center software includes deeper integration with cloud CRM from Salesforce and Oracle RightNow, among other improvements.

With Silverpop Buy, IBM Is Cloud Marketing Contender

April 10, 2014

IBM's acquisition of digital marketing specialist Silverpop puts it in direct competition with Oracle and Salesforce, two giants that have been beefing up their cloud marketing portfolios.

Clari Launches Mobile Sales Platform

April 7, 2014

After raising $6 million in funding from Sequoia Capital, Clari brings its mobile sales platform out of stealth mode.

C9 App Unifies Salesforce.com, Marketo Sales Data

March 31, 2014

C9 integrates data from Salesforce.com and Marketo to elevate lead and pipeline close rates and increase marketing ROI.

LiveHive Updates Sales Software with Prospect Ranking Feature

March 27, 2014

Startup LiveHive says its software helps fill a gap between traditional marketing automation and CRM.

Simply Measured Raises $20M for Social Media Analytics

March 19, 2014

Trinity Ventures leads a Series C round of funding for the social analytics company.

Gainsight's CRM Update Focuses on Customer Retention

March 19, 2014

New CRM features promise to boost customer renewals and retention.

Nimble Adds Smart Summary to CRM

March 12, 2014

Nimble's new contact management feature adds instant context for more effective customer engagement.

Microsoft Previews Office 365 Groups, Oslo Apps

March 3, 2014

Office 365's future comes into sharper focus with a new, deeply integrated social layer and an app that surfaces the most relevant activities and interactions.

AdStage Raises $1M, Rolls out Advertising Platform Apps and API

February 24, 2014

Startup AdStage raises $1 million in additional funding and announces an App Partnership Program that will bring new apps to its self-service advertising platform.

CRM Adoption to Reach $24 Billion in 2014: Gartner

February 13, 2014

Customer relationship management (CRM) software revenue is forecast to reach $23.9 billion in 2014, with cloud revenue accounting for 49 percent.

Sailthru Launches Advanced Analytics Platform

February 3, 2014

Pre-loaded analytics dashboards and data visualization tools help marketers derive insights from customer interactions and behavior trends, Sailthru says.

Tool Analyzes Customer Comments

January 30, 2014

Mindshare Technologies says new software leverages its text analytics technology to improve customer service by providing key customer feedback to employees.

LiveOps Raises $30M, Buys Customer Service Startup

January 27, 2014

On the heels of receiving $30 million in debt funding, cloud contact center software provider LiveOps forms two new subsidiaries and acquires a customer service startup.

ClickTale Heatmaps Feature Boosts Web Analysis Capabilities

January 23, 2014

According to ClickTale, its Side-by-Side Heatmaps make it easier for marketers to identify differences in website behavior and target potential improvements.