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CRM - News

Industry and product news on Customer Relationship Management (CRM) and sales force automation software and solutions.

Infor Bolsters Cloud Suite with Saleslogix CRM Buy

August 14, 2014

Infor, best known for its cloud ERP solutions, is purchasing Saleslogix CRM from Swiftpage to beef up its suite of industry-specific cloud software.

Pipeliner CRM Updates App with Gmail Integration, More

July 30, 2014

Integration with Gmail and Box are among 40 new or improved features in Pipeliner CRM's flagship application.

Genesys to Put IBM's Watson to Work

July 9, 2014

Customer satisfaction is the focus as Genesys integrates IBM's Watson with its Customer Experience Platform.

Salesforce Beefs up Desk.com Customer Support Software

June 17, 2014

An agent console that centralizes customer support information is one of the new features in the latest iteration of Salesforce's Desk.com customer support software.

Badgeville Targets Online Communities with Gamification Software

June 11, 2014

Badgeville for Communities offers out-of-the-box integration with popular community and collaboration platforms including Yammer, Jive and Microsoft SharePoint.

Pegasystems Gains Co-browsing Tech by Acquiring Startup

June 10, 2014

Pegasystems plans to add Firefly co-browsing technology to customer service and sales applications.

Genesys Intros Managed Service Offering

May 28, 2014

The contact center software provider's first managed service offering focuses on workforce optimization.

Pegasystems Rolls out New Sales Force Automation Release

May 21, 2014

Pega SFA gives sales teams contextual recommendations to help close deals and supports social and mobile sales strategies.

HP Woos Digital Marketers with Testing Solution

May 20, 2014

HP Autonomy's SaaS solution combines ease of use with deep analytics, segmentation to help marketers create and launch tests.

Adobe's Marketing Cloud Gets New Predictive Analytics Features

May 14, 2014

Predictive analytics features are a big draw for Adobe Marketing Cloud customers, which is why such features figure prominently in the company's latest software refresh.