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CRM - News

Industry and product news on Customer Relationship Management (CRM) and sales force automation software and solutions.

Company Rebrands to Reflect App Expansion

September 26, 2014

OpenERP, a Belgian provider of open source ERP software, has changed its name to Odoo to reflect its move into other business applications, including digital marketing.

Clarabridge Adds Speech Analytics to Contact Center Software

September 3, 2014

Clarabridge Speech, powered by Voci, expands customer experience management capabilities by adding speech analytics to capture a more complete snapshot of the customer experience.

Infor Bolsters Cloud Suite with Saleslogix CRM Buy

August 14, 2014

Infor, best known for its cloud ERP solutions, is purchasing Saleslogix CRM from Swiftpage to beef up its suite of industry-specific cloud software.

Pipeliner CRM Updates App with Gmail Integration, More

July 30, 2014

Integration with Gmail and Box are among 40 new or improved features in Pipeliner CRM's flagship application.

Genesys to Put IBM's Watson to Work

July 9, 2014

Customer satisfaction is the focus as Genesys integrates IBM's Watson with its Customer Experience Platform.