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CRM - News

Industry and product news on Customer Relationship Management (CRM) and sales force automation software and solutions.

Salesforce Intros Sales Apps Based on RelateIQ Tech

September 15, 2015

Salesforce is rolling out new products based on the technology it gained with last year's acquisition of RelateIQ: one for Sales Cloud …

Clari Intros Activity Analytics for Visibility into Sales Deals

September 4, 2015

Predictive analytics software aims to offer visibility into progress of deals in the pipeline by collecting and analyzing data from email, …

Salesforce Revamps Sales Cloud with New UI, Features

August 25, 2015

Salesforce revamps the look and feel of its Sales Cloud interface and introduces more than two dozen new features using its Lightning …

Salesforce Revenue Hits $1.6B, Benioff Slams CRM Rivals

August 21, 2015

Salesforce CEO Marc Benioff has never lacked bravado, and his company's continued financial success is giving him more fuel than ever.

Bpm'online's CRM Update Puts Process First

July 1, 2015

CRM platform update includes guided field sales tools, along with ominchannel communication and digital marketing automation features.

Salesforce Boosts Mobile Customer Service Capabilities

June 25, 2015

Service for Apps allows companies to embed services such as live chat into mobile customer service applications.

Analytics App Aims to Offer Better Marketing Visibility

June 25, 2015

Datameer app blends data from multiple systems to give marketers a better picture of which campaigns and channels are best at converting …

DialogTech Measures Mobile Click-to-Call Marketing Activity

June 24, 2015

DialogTech's newest product helps companies track and control inbound marketing calls from any mobile source.