CRM - News
Salesforce.com Makes U-Turn on Analytics Pricing
February 3, 2012Responding to a social storm of customer feedback, Salesforce.com has abandoned its plans to charge for an analytics module that customers feel should be part of the software's core functionality.
Cloud9 Wants to Take Spreadsheets Out of Sales Forecasting
February 1, 2012Cloud9’s new Intelligent Forecasting Suite integrates with CRM systems to record changes to CRM data and analyzes the data to identify historical patterns of success and failure.
Salesforce.com Intros Social-Focused Help Desk App for SMBs
January 31, 2012Salesforce.com introduces Desk.com to help SMBs deliver customer service via social media and mobile channels.
Infor Introduces Mobile Platform
January 23, 2012The Infor10 Motion platform is built on the Infor10 ION framework and thus offers the ability to connect to back-office systems like ERP and CRM. The first two applications built on the platform, Infor10 Road Warrior and Infor ION ActivityDeck, are available through Apple’s iTunes store.
Enkata Updates Architecture for Big Data
January 20, 2012The provider of cloud-based customer experience analytics and workforce optimization software is using Hadoop and other emerging technologies to help its clients enjoy business intelligence benefits from Big Data.
Former U.S. CIO Vivek Kundra Keeps Disrupting, at Salesforce.com
January 17, 2012Vivek Kundra, the first-ever federal CIO, has joined Salesforce.com as its executive vice president of emerging markets. Based on his title, it seems likely Kundra will help Salesforce broaden its market reach beyond North America.
VC Funds Flowing to Social CRM Companies
January 6, 2012This time it’s Lithium Technologies that attracted venture capital. It raised $53.4 million in a Series D funding round led by New Enterprise Associates. Other investors include SAP Ventures, the VC arm of German software giant SAP.
Social CRM Provider Nimble Attracts Big-name Investors for Seed Round
January 5, 2012Nimble gets $1 million in seed funding from investors including Mark Cuban, Don Dodge, Jason Calacanis and Dharmesh Shah.
Oracle Earnings Disappoint Market, Ellison Unfazed
December 21, 2011Oracle turns in a rare earnings miss, though CRM seen as a bright spot.
GlobalOne Goes Vertical with Cloud CRM Solutions for Financial Services
December 19, 2011Vendor wants to help financial services companies take advantage of cloud-based social and mobile CRM capabilities by offering solutions targeted to specific verticals like asset management.
IBM Snaps Up DemandTec for Cloud-Based Commerce Analytics
December 9, 2011IBM will acquire DemandTec in a $440 million cash transaction to add its cloud-based analytics software to the IBM Smarter Commerce initiative.
Salesforce Launches Enterprise Social Marketing Cloud Suite
December 1, 2011Radian6 extends the social enterprise to marketing with monitoring, insights and engagement.
Salesforce.com Tumbles on Billings Concerns
November 18, 2011The cloud-based CRM provider beat Wall Street expectations, but some analysts are questioning whether it has lost its technological edge.
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