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News: February 2003

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for February 2003

Symbol Picks Up ImageWare

Symbol looks to ImageWare's CRM and Mass-Customization software to give it an end-to-end solution set for mobile in-store CRM.

The Seven Deadly Habits of Highly Ineffective Executives, Part 2

The blockbuster management primer, updated for today's grimmer economy (with tongue firmly in cheek and apologies to Stephen R. Covey).

Brand Is in the Details

Seemingly insignificant site design elements can torpedo a brand message. Jack Aaronson tells you how to stay vigilant.

The Seven Deadly Habits of Highly Ineffective Executives, Part 1

The blockbuster management primer, updated for today's grimmer economy (with tongue firmly in cheek and apologies to Stephen R. Covey).

Study: Companies Failing at Online Customer Service

U.S. companies are failing at online customer service, forcing consumers to bypass email service for the telephone, according to a new study …

Epicor Adds Microsoft CRM to Repertoire

The California-based software provider enters an agreement of offer Microsoft Customer Relationship Management alongside its own CRM Suite.

BT Chooses KANA eCRM Software

British Telecom installs software from the Menlo Park, Calf., company to direct and analyze customer 20,000 customer e-mails per week.

Targeted Email: From Spam to Choice Part 4

Bruce McCracken continues his series on targeted e-mail by speaking with the experts on the criteria companies should use when deciding how …

CRM, the Pentagon, and You

Total Information Awareness: Can the Pentagon launch the biggest CRM deployment in history?

UpShot Gets Personal With Customization Features

The Net-native CRM vendor unveils its MultiProcess Management features at DEMO 2003, says it has removed the last reason for large companies …

Targeted E-mail: From Spam to Choice, Part 3

Last week, Bruce McCracken reviewed some fundamental strategic principles that can increase sales and enhance rapport with your customers …

Case Study: ClientLogic and Logitech

Utilizing a powerful established customer care service provider with vast related competencies has proven to be the winning formula for PC …

Breaking Up the Corporate IT Monopoly, Part 3

Something's happening to the techies slaving away in your IT department. They're disappearing. Last of a three part series.

Case Study: eDiets

Can an Internet-based diet program be a moneymaker? The eDiet story says this is one of e-commerce's hot growth areas.

Cisco Sets Sights on Call Centers

The San Jose, Calif., telecom gear maker upgrades call center software to help companies better manage traffic over advanced networks.

Salesforce.com's Enterprise Voyage Continues

The Web-based CRM service provider hones in on the large-enterprise market with a slew of new sales, marketing and support features.

RightNow Finds Success in Customer Satisfaction

The Montana-based customer service and support ASP announces its 16th consecutive growth quarter and a year-to-year increase of 28 percent.

Targeted E-mail: From Spam to Choice Part 2

Organizations that see e-mail as yet another broadcast and blast medium miss its unique ability to help establish a one-to-one relationship …