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News: July 2003

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for July 2003

Avoid Becoming Collateral Damage

July 31, 2003

The risk of becoming a collateral casualty in the war on spam is large for small businesses that rely on e-mail as a primary marketing …

Behind the Privacy Policy Veil

July 30, 2003

Does your privacy policy protect your business?

UpShot Adds a Dashboard, Notes Integration

July 28, 2003

The Web-based CRM software provider takes aim at Fortune 1000 companies by adding a dashboard view for C-level and sales exeucutives and …

Choosing Your Perfect Software Match, Part 1

July 23, 2003

If you could have any analytics software in the world, what would it be? Part one of a three-part series.

Siebel Systems Airs 2Q Struggles, Restructures

July 23, 2003

As the enterprise applications market roils in turmoil, Siebel Systems restructures, cuts 490 jobs and moves some operations overseas.

Business Objects to Take Crystal Decisions

July 18, 2003

The $820 million acquisition joins two strong players in the business intelligence software sector.

2Wire Touts Customer Service

July 18, 2003

While others outsource, 2Wire expands its help desk, profiting by picking up calls for its partners and gaining feedback to improve its home …

2Wire Touts Customer Service

July 18, 2003

While others outsource, 2Wire expands its help desk, profiting by picking up calls for its partners and gaining feedback to improve its home …

The Key to Online Sales: Interaction Is Everything

July 15, 2003

At the mall or on the Web, retail is retail. LiveOffice sets out to help small online shops lock in on potential buyers with instant …

Marrying Online Support With Sales

July 10, 2003

As a small business grows, it must often transform its back office system to allow it to focus on its core business placing burdens on the …

Coremetrics Buys Scenario-Optimization Firm

July 7, 2003

The analytics firm adds WebCriteria's Site Analyst to its suite of offerings.

SAP, Sharp Go in a Linux, Java Mobile Direction

July 7, 2003

Global deal will be for software, hardware in corporate wireless environments, and based on open-source operating system Linux.

Moderate, Steady CRM Growth Through 2006

July 3, 2003

Despite increases in CRM spending, customer service in the government sector could stand improvement.

PeopleSoft Beats Estimates in Early 2Q Results

July 2, 2003

UPDATE: Embroiled in a fight to stave off Oracle's unwanted advances, PeopleSoft says early second quarter results exceed expectations …

Oracle Postpones PeopleSoft Lawsuit

July 1, 2003

The company maintains its fight to remove its rival's 'poison pill' but delays a legal hearing after a second request for anti-trust …