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News: January 2005

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for January 2005

SugarCRM Upgrades Core Suite

January 31, 2005

The company's Sugar Suite expands customization and wireless integration.

Active Advisor Makes Sales Reps Smarter

January 25, 2005

A new handheld device gives retail representatives the expertise to make any number of recommendations to customers.

ESurance Hires Veeper for Customer Service

January 25, 2005

The online car insurance broker uses a 'virtual customer service rep' to get users over the transaction hump.

Siebel Updates Hosted CRM Software

January 21, 2005

Eager to help what it calls underserved SMBs, Siebel adds industry-specific CRM editions to CRM OnDemand 6.

Oracle Maps 'Project Fusion' Plans

January 18, 2005

The company will simultaneously develop old and new products under the banner of standards-based Java. A Combined Oracle Launches

Enterprise Braces for Oracle's Impact

January 13, 2005

Research and analyst firms predict which verticals are in for a shock in a post-PeopleSoft merger world.

Siebel Updates Hosted CRM Software

January 11, 2005

UPDATED: The CRM vendor is tackling the verticals with OnDemand software catering to industry-specific markets.

Oracle Expects to Finalize Merger this Week

January 4, 2005

The company believes it will have the handful of remaining PeopleSoft shares needed for an accelerated takeover.