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News: January 2010

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for January 2010

Siperian Focuses on the Customer

The company's Extension Customer View offering gives banks a holistic view of their customers.

iTuple for iPhone, iPod and iPad

The iTuple CRM app from ERP software provider xTuple is now available at iTunes.

Cloudkick Monitors Cloud Performance

The company has launched its new cloud monitoring service.

ALT-Invest Announces SugarChimp ListSync

The new module integrates SugarCRM with MailChimp.

BSkyB Wins CRM Lawsuit

The company is claiming $700 million in damages from EDS.

SugarCRM Announces SugarCon 2010

The conference will include keynotes on the future of CRM, open source and cloud computing.

Basic Social CRM Advice: Don't Sue

Suing a customer who's active in social media is unlikely to be a constructive move.

CRM in Emerging Markets

Social networking solutions can help companies improve customer satisfaction rates worldwide.

2009 a Record Year for eLead

New product offerings resulted in an increase of year-over-year revenue by more than 20 percent

Convio Plans IPO

he CRM provider is seeking to raise $57.5 million for working capital, to pay off debt, and to make acquisitions.

Management Dynamics Launches End-Use Manager

The solution is designed to help companies comply with different regulations when trading globally.

Epicor Launches Mobile Marketing for Retailers

The tool lets retailers deliver customized messages, coupons and promotions to mobile device users.

CRM Spotlight: ZoomInfo Launches FreshContacts

Users can gain two months of free access to ZoomInfo's online database in exchange for their Outlook business contacts.

Businesses Counting on SaaS

Enterprises are focusing on hosted CRM and business intelligence applications.

Spotlight: STCU Analyzes Customer Data to Improve Service

The credit union spent six months developing a proprietary system to analyze a wide range of customer data.

Toshiba Introduces Strata Call Manager

The company's new unified communications solution is compatible with its Strata CIX IP business communication systems.

Newsgator Buys Tomoye

The acquisition makes Newsgator one of the largest enterprise collaboration companies in the Enterprise 2.0 space.

SugarCRM Announces Plans for CRM Acceleration Winter Tour

The free events will offer guidance on formulating and implementing successful CRM strategies and processes.

Lotus Connections to Add Social Analytics

The solution will gain the ability to recommend people and content automatically.