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News: June 2010

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for June 2010

Build Your Own Business Intelligence Platform with SQL

June 30, 2010

With SQL Server you can build a business intelligence (BI) platform on a tight budget.

Gartner Highlights the Past, Present and Future of CRM

June 30, 2010

The clear message from Gartner analyst Ed Thompson: change is happening fast.

Report Suggests Consumers Prefer Email Contact Over Social Media

June 30, 2010

Rhino Marketing says that consumers still check email first and social media sites or search engines second.

Scribe Launches Scribe Insight 7.0 Software

June 30, 2010

New multiple target connections enables sales order data to be passed from CRM to ERP and also updated in both systems in a single …

CRM Choices From Proprietary to Open-Source

June 29, 2010

Extreme CRM Makeover details a company's CRM solution from initial matching of requirements through to implementation.

Business Automation Companies Address Marketplace Changes

June 29, 2010

Changes in business automation software companies address new marketplace requirements.

Crowe Horwath Announces ERP for Metals Industry

June 29, 2010

The Crowe Metals Industry Accelerator for Microsoft Dynamics AX solution offers an enterprise resource planning (ERP) solution for the …

Acxiom Partners with Return Path for Email Deliverability

June 29, 2010

The new partnership claims to allow marketers to drive more revenue from email campaigns with placement rates higher than the industry …

Business Process Management Goes Social

June 28, 2010

A new discipline is emerging to fuse the scientific approach of BPM with the the openness of social media.

Microsoft and Salesforce.com Duel Over Patents

June 28, 2010

Microsoft and Salesforce.com are dueling in US courts. Each are accusing the other of violating patented technology.

Netezza Announces TwinFin For Advanced Workload Analytics

June 28, 2010

The TwinFin appliance will include advanced analytics capabilities and a new release of the Netezza Performance Software.

Salesforce Suit Clouds Microsoft's Patent Attack

June 25, 2010

It looks like it's going to be tit-for-tat between CRM software leader Salesforce.com and Microsoft as the legal confrontation between the …

iContact Brings the Social Web to Email Marketing

June 25, 2010

iContact and Flowtow integration lets marketers segment subscribers based on social web use.

Intelestream Offers CRM Application Free Trial

June 25, 2010

The company has announced a 30-day free trial of intelecrm, its on demand CRM solution for small and medium sized businesses.

CDC Launches Social CRM 6.0

June 25, 2010

CDC Pivotal Social CRM 6.0 offers integration with social media sites to better identify leads and gather sales intelligence.

VirtuOz Announces Rapid Adapt Virtual Agent Solution

June 25, 2010

VirtuOz Rapid Adapt intelligently groups user conversations to determine the true intent of customers.

ICMI Launches Customer Management Operation Standards Program

June 25, 2010

The CMOS program provides a results-driven framework for advancing a contact center's overall performance.

Workscape Unveils Business Rules Engine for HR Management

June 24, 2010

Workscape EligibilityManager is a business rules engine that enables Human Resource departments.

Planning a Business Intelligence Software Strategy

June 24, 2010

A shift in strategic business thinking will see new investments in business intelligence and analytics tools.

Socialware Offers Corporate Financial Services Research

June 24, 2010

New findings suggest financial services companies are in violation of FINRA's guidelines on social media without knowing it.