As reported on PC World, Salesforce.com does not plan to spread its wings to offer its large customer base other applications besides its customer relationship management (CRM) applications. Salesforce.com aims to become number one in market share in the CRM…
IBM (NYSE: IBM) has announced the closing of its acquisition of Netezza Corporation. According to the company’s news release on PR Newswire, Netezza will expand IBM’s business analytics initiatives to help clients gain faster insights into their business information. IBM…
A new report today released by IBM Institute for Business Value (NYSE: IBM) and MIT Sloan Management Review sampled nearly 3,000 executives and business analysts from 108 countries and 30 industries. According to the report highlights in this PR Newswire…
The city government of Portland, Oregon, says its SAP implementation went badly awry due to planning and project leadership problems, resulting in skyrocketing costs and a protracted time line. As reported on PC World, the project to replace Portland’s existing…
Zoho is rapidly building a fully-rounded offering for enterprises. As reported on CMS Wire, its newest addition, Zoho Support, is sure to please Zoho’s current three-million strong user base who may be struggling with an ad hoc help system. Starting…
Microsoft Corp. has unveiled the next generation of SQL Server, Microsoft SQL Server code-named “Denali,” and made available SQL Server 2008 R2 Parallel Data Warehouse. As noted in this news release on MarketWatch, the company also announced the new Microsoft…
Paul Greenberg, author of CRM at the Speed of Light and the president of the 56 Group, says that businesses that are unwilling to acknowledge the significance of the social computing revolution are “stupid.” Also reported in this Information Week…
The business intelligence (BI) market is constantly changing leaving providers to try and stay ahead of the technology curve. As noted in this Beye Network article, the changing BI market leaves both sides — vendor and organizations — to play…
CPM used to be the prime driver behind improvements in an organizations performance within the market place. This Database Journal article by Peter Evans suggests that the three classic disciplines of Corporate Performance Management (CPM), Business Intelligence (BI) and Analytics…
LeadMaster has announced enhancements to its cloud-based CRM and lead management solution. As reported on Benzinga, Lead-Xpress also offers new lower pricing. Companies can use Lead-Xpress with a monthly subscription of $10 or less per Lead-Xpress user or for $2…
According to this TechTarget article, mobile CRM’s history is checkered at best. The article points to issues such as problems with end-user adoption and device management as problems encountered in early CRM deployments. The article suggests that these lessons learned…
Discount flooring chain, Lumber Liquidators, says that its weak third quarter is because of a complex SAP implementation that imposed a significant drain on worker productivity. Also noted in this PC World report is that the problems appears to be…
Mobile business intelligence and cloud apps aren’t that important to meet changing business needs, as noted by recent Information Week research. This article goes on to discuss the topic of solid information management practices and agile business intelligence software —…
SAP recently highlighted its new technologies behind the growth in its business intelligence division. According to this Forbes Blog, one new product named HANA (High Performance Analytic Appliance) speeds up data storage and retrieval to unprecedented speeds. The blog also…
Surprisingly, a high percentage of CRM implementations fail to produce the expected results and ROI, according to this Biz Community article. To ensure a successful CRM implementation, the article also offers 12 tips to help avoid some potentially costly pitfalls…
MicroStrategy Incorporated (Nasdaq: MSTR) has recently announced the general availability of MicroStrategy 9 Release 3. According to the company’s release statement, this new version features enhancements that deliver business information significantly faster and make BI easier to use. “Dashboards Up…
Midwest US Bank is ramping up a BI-powered ScoreBoard application that’s already being used by more than 110,000 small business customers. According to this report on Information Week, many banks and credit cards are providing similar tools, but US Bank…
Business intelligence (BI) and analytics in the cloud is a fast growing market according to recent IDC research. In this TMCnet interview, Karl Van den Bergh, vice president of product strategy at Jaspersoft, said that there is a significant shift…
Data mining automation company, KXEN, has announced its next chapter in predictive analytics with Analytical Data Management (ADM) and Modeling Factory (KMF). According to the company’s news release on Real Wire, this introduces predictive analytics’ first-ever ‘semantic layer’ combined with…
Business intelligence software provider, Qlik Technologies Inc. (QLIK), has announced financial results for the three month period ended September 30, 2010. According to this financial report on Market Watch, total revenue for the third quarter of 2010 was $50.3 million,…
Tibico’s Spotfire analytics package has been updated to include support for the Apple iPad, allowing admins to keep track of their sites’ numbers and analytics. As reported on CMS Wire, Spotfire helps users create customized dashboards, showing web analytics or…
Among enterprises adopting social technologies for business use, there’s a disparity between data accumulation and data analytics. According to this report on CRM Buyer, without basic analytics, most of the data is useless. “This disparity between data accumulation and data…
The idea that business intelligence could become much more widespread at existing sites is often referred to as “BI for the masses.” This report on Beye Network takes a closer look at the catch phrase: BI for the masses, and…
Oracle (NASDAQ: ORCL) argues that it is owed $2 billion from its competitor SAP (NYSE: SAP). As reported by NY Times, SAP has already admitted that it infringed on Oracle’s copyrights and has conceded liability. At issue is how much…
In a recent news release, Tall Emu announced its new off-the-shelf Total Enterprise CRM solution. As noted by the company, Total Enterprise CRM can be customized to integrate with existing accounting systems, email, shopping carts, warehouse ordering, PayPal, eWay and…
According to a joint announcement by Informatica and Cloudera, Informatica has modified its business intelligence software so that it can work with Cloudera’s Hadoop distribution. As reported in this PC World article, users of Informatica’s business intelligence (BI) platform can…
Pegasystems Inc. (PEGA), a business process management (BPM) and provider of customer relationship management (CRM) solutions, has recently announced a new solution that enables organizations to more intelligently manage their collections function. As mentioned in this MarketWatch report, Pega Collections,…
MicroStrategy (MSTR) has announced financial results for the three-month period ended September 30, 2010 (the third quarter of its 2010 fiscal year). As reported in this release on MarketWatch, third quarter 2010 revenues were $114.5 million, the highest quarterly total…
P&G may be the only company with a holistic social CRM strategy – yet it doesn’t call it SCRM. In this report on My Customer, Paul Greenberg explains what can be learned from what P&G is doing. “1. Customer communities…
Small business CRM (customer relationship management) is a growing market, and for good reason. As reported on E-commerce-Guide.com, most small business CRM systems provide the tools needed to better manage a number of business communications tasks such as organizing and…
There is no doubt that customer relationship management (CRM) and business intelligence (BI) is creeping into email marketing. This checklist on Fresh Business Thinking offers tips for ensuring CRM-focused email marketing. “6.Personal details have a price: If you want consumers…
IBM has acquired more than 100 software companies in the past decade. According to this report on IT Director, the company has invested $12B in 23 analytics-related acquisitions including Cognos, Netezza, SPSS, and OpenPages in the last four. “Today, IBM…
SaaS CRM is usually priced on a per-user per-month basis, but purchases typically involve a three-year contract. As noted in this report on Tech Target, there are still some areas where buyers need to be careful, in particular when it…
Visible Technologies has announced its vision for Social Intelligence and also announced Visible Intelligence, a software platform built from the ground-up for the future of the social Web. As mentioned in the company’s news release on Business Wire, Visible Intelligence…
Microsoft has said it is revamping its compensation for ERP and CRM partners. As reported on Redmond Channel Partner, the new Dynamics Incentives Program, which will go into effect in January 2012, will add growth into Microsoft’s calculations of partner…
Sandra Ng, group vice president and head of practice group for IDC Asia-Pacific says that two game-changers she coined “socialytics and mobilution” will become increasingly relevant in this region over the next five years. Also noted in this report on…
CRM failure is often attributed to complicated integrations or inflexible technology. According to this report on CRM Buyer, the reality is that technology is usually not the problem — the most common CRM killer is adoption failure because the intended…
Business analytics company, SAS, plans to release its new SAS Conversation Center in January 2011. As noted in this news release on BusinessWire, SAS claims this new solution will help companies capture Tweets in real-time and identify those that are…
Microsoft has recently offered a series of developer events to promote its Windows Phone 7 platform among developers but now the company is looking to target VARs and channel partners. As reported on WMPoweruser.com, as part of this initiative, Microsoft…
SAP (SAP) Chief Financial Officer Werner Brandt recently swiped at Oracle (ORCL) by saying that customers wanted “choice, openness and innovation” from their technology partners. As reported on Forbes, the comments come as SAP’s net profits missed forecasts, coming in…
According to this report on DataBaseJournal, the success of a business intelligence program depends on the approach or methodology used to implement the framework and the related components. Also mentioned in the report is that incorporating key activities in the…
With IBM investing $14 billion in acquiring 24 analytics companies and revenue for IBM’s Business Analytics and Optimization unit expected to double over the next five years, who can keep up? As reported on Information Week, the battle won’t be…
Online tracking company, RapLeaf, knows more millions of Americans than others do: their real names and email addresses. According to this report on WSJ.com, most trackers either can’t or won’t keep the ultimate piece of personal information — a name…
RidgeTek has announced its line of Customer Relationship Management (CRM) and Business Intelligence (BI) services and software for smaller companies. As noted in this PR.com release, Ridge’s CRM initiatives are centered on three major functions of CRM: Sales Force Automation,…
Customer Centria Enterprise Solutions Pvt Ltd, an analytic and marketing solutions firm, is eying up to $5 million in venture capital funding as it looks to expand its marketing and sales. According to this report on VCCircle, the Mumbai-based startup,…
Business analytics leader SAS says it is extending the power of query and reporting within Microsoft Outlook, the world’s most widely used email package. As mentioned in this Business Wire release, SAS offers Microsoft Office integration in SAS BI Server…
SAP’s Value Engineering aggregates the best practices and hard-earned knowledge and experiences of SAP’s 100,000+ customers and then shares those accumulated insights back with the company’s global customer community. According top this story on Information Week, this is one of…
According to a new report on Bloomberg, European Union regulators may propose expanded criminal penalties to enforce data protection rules that limit what companies and governments can do with personal information. As noted in the report, Google Inc. and Facebook…
SiteLink has recently announced a new Google Maps interface and CRM (customer relationship management) module for its software. As reported on SF Gate the new module enables operators to map competitors and tenants and create ads based on SiteLink Web…
New research, conducted by Aberdeen Group and underwritten by CallCopy, reveals opportunities for improving contact center performance by leveraging business intelligence. According to the research highlights noted in this Market Wire report, the success can be found in mining both…