OrcaEyes has announced the addition of SonarVision On Demand to its workforce planning and analytics suite. As mentioned in the company’s news release, SonarVision On Demand is a workforce planning and intelligence solution designed to provide HR and business leaders…
It has been expected that Salesforce.com (CRM) would make another purchase in the service automation market. According to this report on Seeking Alpha, the company’s acquisition of enterprise live chat player Activa Live was another of Salesforce.com’s under-the-radar purchases. “Based…
SuccessFactors, Inc. (Nasdaq: SFSF) has recently announced that it has expanded social recruiting solutions for the Business Execution (BizX) Suite. The new solutions, according to the company, is designed to take advantage of the power of social networking and collaboration.…
Sybase has recently announced the Sybase Mobile Sales for SAP CRM for BlackBerry smartphones. According to the company in its news release, the new app extends the SAP (NYSE: SAP) Customer Relationship Management (CRM) application an integrated application experience on…
Recent Forrester research emphasizes that organizations are investing to improve customer management capabilities. With products such as Salesforce.com (NYSE: CRM)’s Chatter, this report on CRM Buyer suggests that the difference between consumer social networking and enterprise social networking is one…
VAR Dynamics has recently launched TenDigits MobileAccess for Dynamics CRM. According to this news report on Information Week, the software-as-a-service (SaaS) solution provides access to Microsoft Dynamics CRM from RIM’s BlackBerry and Windows Mobile smart phones, and from Apple’s iPhone,…
In response to the Apple iPad moving the tablet form factor to the forefront, hardware vendors are introducing products that will provide the convenience and ease of use of a smartphone but a display conducive to doing real work. As…
According to a recent SAS news release, University of Louisville researchers are uncovering better ways for insurers and health care providers to comply with the US health care bill President Obama signed into law. According to the company, they are…
Companies currently dominating the business Intelligence market offer feature-rich products that are designed for IT professionals and analysts to use. According to this report on WSJ Blogs, the entry level barrier is changing as a few start-ups in the business…
Yellowfin has launched its new iPad application that provides users with full access to its business intelligence (BI) solution. As reported on JavaWorld, Yellowfin for the iPad supports the iPad’s native multi-touch interface and has been engineered to take full…
Choosing a CRM solution for your small business can be a challenge, especially when many basic and low-cost options are available. This Sales Nexus report suggests that when a small business selects a CRM technology it is selecting a partner…
In the IT industry, optimized appliances (software-plus-hardware systems) look to be game changers as they can help companies make the leap into the demanding world of real-time business. As noted in this report on Information Week, enterprise software for business…
While business intelligence (BI) provides valuable information this Information Management article suggests that more companies are enhancing their BI practices to include predictive analytics and data mining. The result, according to advice offered in the report, helps organizations to move…
Corporations have concerns about the growing popularity and rising usage of social networking platforms — such as Twitter and Facebook. Security is an issue and many also look at social networks as a distraction and not a meaningful productivity tool.…
Roambi ES3 for the iPad, iPhone or iPod Touch lets users access detailed views of BI data through integration with major applications from SAP (NYSE: SAP), IBM (NYSE: IBM), Microsoft (Nasdaq: MSFT) and now, Oracle (Nasdaq: ORCL). According to this…
This week is Oracle (ORCL) OpenWorld and that means more awkward co-opetition between Oracle and its ‘frenemies’, according to this report on Software Advice. The article goes on to state that Oracle will be sharing the stage with partners/competitors like…
Globalization and the transition to a fully digital age has seen business agility become a business mandate and new path forward to competitive advantage. As reported on BeyeNetwork, business intelligence (BI) professionals need to maintain a focus on the increasing…
Archie has announced its new customer relationship management (CRM) technology that the company claims is designed to reduce customer turnover. As reported on Business Wire, the new Attention Monitor tool reveals at a glance all the contact that has occurred…
InsideView, a provider of sales and marketing intelligence, has been recently named to leading IT market research and advisory firm IDC’s Innovative Software Companies Under $100M to Watch list. According to the company’s news release on Live-PR, it was named…
According to recent research quoted in this Equi Media report, email marketers need to invest in better analysis and business intelligence. Recent research found that some poorly-targeted marketing initiatives anger consumers. “The knock-on effect of this is that 52 per…
Dealer management systems specialist Pinewood says that dealers are using CRM in an effort to boost new and used car sales as well as aftersales. As mentioned in this AM Online report, this rise in the use of CRM could…
Yield Software has announced that it has completed the integration of Yield Web Marketing Suite with Salesforce.com (CRM). As a result, the Yield Web Marketing Suite is now available on the AppExchange, the cloud computing marketplace at Salesforce.com. As noted…
Earlier this summer, Microsoft (MSFT) officials shared roadmaps for what’s coming next with the company’s bundle of enterprise online services, currently known as Business Productivity Online Suite (BPOS). This ZDNet Blog story provides an update on what the company is…
Boomer, a plastics extrusion company, has invested in a Sage CRM System. According to this report on Manufacturing Talk, Sage has supplied Boomer with a 16-user Sage 1000 integrated CRM business management system for its newly expanded production facility. As…
Digitiliti, Inc. (DIGI), a company providing intelligent information management and compliance solutions says that the unfettered growth of unstructured data has left most companies with terabytes of valuable business information locked inside obsolete data sitting largely unused. In this Market…
Today there is a wide range of social media initiatives for business intelligence (BI) to support decision making. This Search Engine Watch guide offers best practice advice on the top 5 tools and measurable attributes of social business intelligence. “1.…
Jaspersoft has teamed with Java user experience platform company, eXo, to highlight the power of enterprise business intelligence (BI) integrated with rich social and collaboration features. The two companies plan to demonstrate the combination of Jaspersoft Enterprise with eXo Platform…
At the recent IBM (NYSE:IBM) Start summit on sustainability, analytics turned out to be the star, according to this report on eWeek Europe. As mentioned in the article, there is no such thing as too much information — analyze the…
According to Gavin Hawthorn, head of CRM, Whitbread Hotels and Restaurants, the integration of Revenue management (RM) and customer relationship management (CRM) is potentially one of the most powerful integrations service businesses in travel could work towards. This m-travel.com article…
Research from the National Computing Centre (NCC) indicates that nearly a third of organizations expect to invest more in customer relationship management (CRM) software this year. As reported on V3.co.uk, the study found that only 16 per cent expect to…
Teradata Corporation (NYSE: TDC) has announced that Samsung SDS signed a ‘memorandum of understanding’ with it, Informatica Corporation (NASDAQ: INFA), and MicroStrategy Incorporated (NASDAQ: MSTR), to jointly plan for a private Cloud computing solution for its Samsung SDS Cloud Business…
RelayWare, has announced its Salesforce.com (NYSE: CRM) Integration Connector. According to the company in this Market Wire news release, the Integration Connector is an interface that enables actionable communication between Salesforce’s customer relationship management (CRM) software and RelayWare’s partner relationship…
Social media is an opportunity for businesses. As noted in this social media report on CRM Buyer, by building the right social media connections, companies can offer customers better service at reduced costs in ways that augment loyalty. This article…
Both well-known and and start-up software vendors have been announcing a number of hosted business intelligence (BI) solutions. According to this report on Database Journal, cloud-based solutions were initially targeted at the smaller company or organization. The first SaaS (Software…
Every organization will have a different process model, but this article on Search Engine Watch can help you to visualize what something could look like and to help you understand what social CRM encompasses. As mentioned in the article, the…
According to this year’s Gartner Magic Quadrant for Sales Force Automation organizations invested close to $4 billion in sales force automation SFA in 2009. In this Destination CRM report, Salesforce.com (CRM) is the report’s leader in both completeness of vision…
Pegasystems (PEGA) has recently announced the latest release of its CRM offering, Customer Process Manager (CPM). According to the company in its news release, CPM’s process-centric capabilities enable managers to define and implement specialized approaches to different customer segments. “Customer…
Software intelligence solutions provider, V.i. Laboratories, Inc. has announced that CodeArmor Intelligence version 3.0 is available. Built on Force.com — Salesforce.com’s (CRM) enterprise cloud computing platform, the new integration provides software vendors with a solution for the seamless delivery of…
Taleo Corporation, at its 2010 global user group event, advanced its Talent Intelligence vision with new capabilities and momentum. As noted in the company’s news release, Taleo’s Talent Intelligence is transforming the talent management industry by helping companies close the…
A general recovery in spending by businesses purchasing the company’s software is why Oracle Corp. is expected to post sharp gains in profit and sales when it reports fiscal first-quarter earnings after the market’s close Thursday. According to this WSJ.com…
Profitbase AS has announced a partnership with Tectura deliver a new business intelligence (BI) solution to retail clients worldwide. As stated by the company in this Market Wire release, the two companies will deliver the Profitbase Retail BI solution that…
Predixion Software has announced its new cloud-based predictive analytics solution that is fully integrated with Microsoft’s business intelligence (BI) platform. According to the company in this Business Wire news release, Predixion Insight for Excel and PowerPivot lets organizations use and…
TrueCar.com has selected SAS Office Analytics for Midsized Business and SAS forecasting software to improve its marketing campaigns, industry sales forecasts, and reports on pricing and trends. According to TrueCar.com in this news release on Business Wire, the company said…
MicroStrategy has announced its plan to deploy more than 2,000 iPads to its executives and sales team. According to this Computer World report, MicroStrategy is one of the largest business users of iPads to go public about its deployment. Most…
Noble Systems Corporation, has recently announced the availability of mobile-friendly contact center management applications for the Apple iPad and other mobile devices. As stated by the company in this news release on PR Web, the applications allow users to view…
With a growing number of CRM products available for public sector government officials, this City & County reports offers advice on how to choose the right public sector CRM product. One tip, as outlined in the article is to understand…
Fueled by a dip in new car sales, this Motor Trader article says that CRM usage has risen in dealerships. Also noted in the article is that research from Pinewood, the Pendragon-owned DMS, shows that the increase in CRM usage…
Business intelligence (BI) “business value” is an industry term used to mean the profitable revenue generated as a result of actions taken based on insights provided by BI. According to this report on Information Management, the most straightforward way to…
Driving a small but growing part of IBM’s research these days is analytics — a discipline that uses mathematics and data to arrive at the most optimal decision. According to this report on eWeek, IBM researchers work within two different…
At its heart, marketing automation uses software to automate marketing processes like customer segmentation, customer data integration (CDI), and campaign management. According to the expert advice offered in this Search CRM story, different approaches to marketing automation must always understand…