When customers area eager to play a role in a two-way conversation, businesses are geared for social CRM success. As reported on CRM Buyer, three industries including professional sports, government agencies, and hobby industries have a natural affinity for winning…
Lithium Technologies has recently announced a fully integrated suite that the company claims will turn passionate customers into real business success. Also noted in the news release is that the Lithium Social Customer Suite now offers a set of business…
According to PC World, SAP plans to release its High-Performance Analytic Appliance (HANA) in November. Also noted in the report is that the HANA machines employ in-memory technology SAP has been developing for some time. In-memory processing pushes data into…
At a recent keynote talk at the Gartner Symposium/ITxpo 2010, Salesforce.com CEO Marc Benioff discussed his belief that the cloud is evolving into a more mobile-centric, social-networking-driven form. As noted in this report on eWeek, Benioff, in response to a…
One area that appears to be accelerating towards deeper social software integration is customer engagement and the world of CRM. This InformationWeek story looks at Enterprise 2.0 and Social CRM, and the path towards deeper integration of social and collaborative…
Marketing automation software is arguably the hottest segment of the CRM industry. According to this report on SoftwareAdvice.com, vendors such as Eloqua, Marketo and Pardot are reaping the benefits and growing fast. “Given the number of relatively new entrants into…
Predixion and Zementis have announced a partnership to accelerate widespread adoption, use and reuse of predictive analytics models. As noted in the company’s online news release, it has launched Predixion PMML Connexion, an interface that provides Predixion Insight, the company’s…
Web-based CRM software provider, BatchBlue Software, has announced its free BatchBook application for iPhone. As reported in this TMCnet story, the new iPhone CRM app offers new features including BatchBook's contacts, to-do’s, and deals among other functions. “The application was…
SuccessFactors, Inc. (Nasdaq: SFSF) has recently announced its new Calculator in the Cloud technology. According to the company’s news release, The Calculator in the Cloud empowers business users, from the executive suite to each individual employee, to do analysis of…
Large IT vendors, including Oracle (ORCL), EMC (EMC) and IBM (IBM) are acquiring companies that have business intelligence (BI) and analytics capabilities. According to this report on ZDNet Asia, the companies being acquired have preconfigured solutions that can be easily…
ERP requires a good deal of investment, and according to this report on Ecommerce Times, ERP needs to be a major priority for a company if it wants the system to pay off in the end. This article offers advice…
According to DMC Software social CRM is transforming the way businesses engage with their stakeholders and companies should incorporate Social CRM into their customer strategy for best results. Also noted in the company’s news release on PR-USA is that by…
EMC has rolled out a new Data Computing Appliance, claiming it can crunch “big data” faster than other systems at a lower cost. As reported on EnterpriseStorageForum, The new EMC (NYSE: EMC) Greenplum Data Computing Appliance integrates database, compute, storage…
Predixion Software is a company that develops and markets predictive analytics solutions fully integrated with Microsoft’s BI platform. In its news release, the company announced it has closed its Series A financing round, raising a total of $5 million led…
There are many examples of social media doing a great job of improving customer experience. According to this CRM Buyer report, organizations might be missing the bigger point of social CRM because of a focus on the technology and not…
Microsoft’s Dynamics CRM Online seats at US$34 per user per month significantly undercuts Salesforce.com’s Professional edition at $65 per user per month and the Enterprise edition at $125 per user per month. According to this report on PC World, this…
There are many great reasons for implementing CRM but if your business need is driven by impulses that are not aligned to what CRM does, you might be investing in something that might only automate broken processes. This CRM Buyer…
Calling enterprise application integration a “distinct pain in the ERP,” this IT Jungle report offers an overview of CEP Enable — a new solution for integrating collaborative applications by iWay Software. According to detail in this article, iWay Software vice…
JMP, a business unit of SAS, has announced the latest version of its JMP statistical discovery software that embraces users of Microsoft Excel and the R open-source statistical programming language. According to the company in this Business Wire news release,…
According Sears Holdings, a new CRM system has improved its campaign execution from two and one-half months to three and one-half days. As reported on Direct Marketing News, it took two years to integrate and implement the Unica CRM system…
Webs.com has launched ContactMe.com, a new customer relationship management (CRM) tool designed for entrepreneurs and micro-businesses of less than five employees. As noted in the company’s news release on Business Wire, ContactMe helps busy entrepreneurs consolidate and manage their contacts,…
Creating a social strategy, according to this article on MyCustomer, is a simple matter of choosing a community, channel, purpose, and business function and then putting it all together. This article discusses each of these four layers within the social…
Epicor Software Corporation (EPIC) has announced its Smarter Business Intelligence (BI) initiative that builds on the real-time, embedded and pre-packaged analytics delivered with the Epicor 9 enterprise resource planning (ERP) solution. According to the company in its recent news release…
NetSuite has released a new version of its OneWorld ERP system offering integration with Google Apps and is targeted at multinational organizations. Also reported on IT Wire is that the company’s cloud-based ERP solution, OneWorld, currently represented 30 percent of…
The world of business intelligence (BI), analytics and information management changes frequently based on technological advancements and new strategies to make use of all the data businesses collect and manage. This report on CMS Wire dives into the topic of…
Marketers know the value in email marketing to boost revenues, but according to this report on Media Post, email marketing can also be used to drive customer retention and loyalty. In its email marketing article, Media Post offers examples from…
Business Intelligence (BI) dashboard provider, iDashboards, has recently announced a new version of its iDashboards X Platform. According to iDashboards in its recent press release, its enterprise BI dashboard solution offers a number of new features and options that are…
New York City-based dating site, OkCupid, says it regularly mines the company’s database of customer profiles and surveys to find amusing trends like this particular smartphone statistic: Which smartphone users have the most sex? As reported in this article on…
ZSL has announced the launch of SmartPrise BI and SmartPrise BI Mobile, its business analytics suite built on IBM Cognos. According to this PR Newswire release, the new Enterprise BI suite is extensively available to various smart phones and tablets–…
A new International Data Corporation (IDC) report reveals how the market for business analytics software and solutions will grow as end users become more familiar with how the technology and business practices can be used to improve competitiveness. As a…
Business intelligence software provider, Jaspersoft, has announced JasperReports Server Professional, a centrally-managed and secure reporting server for scheduling and distributing interactive reports. As mentioned in the company’s online news release, customers are now able to create, deliver and embed interactive…
To foster long-term loyalty, this CRM Buyer article suggests that a company needs to realize that giving up a tiny bit of profit is a worth the value of customer loyalty. The problem is that today there is very little…
As more data flows through customer networks, more information stored in each business. This tips article on Business Solutions offers five key points to consider to extract Operational Business Intelligence from obsolete, unstructured data. “Centralize Management for Enterprise-wide…
QlikTech (Nasdaq:QLIK) has announced that Autodesk, Inc., a world leader in 3D design, engineering and entertainment software, will standardize on its QlikView Business Intelligence (BI) dashboarding capability. As noted in this Business Wire news release, the QlikView enterprise solution will…
Talend today says that Hagerman & Company, Inc., recently chosen its open source data integration solution to simplify and expedite its data processes. As noted in this Business Wire release, Hagerman & Company, a large software supplier to manufacturing companies,…
Fujitsu Limited (FJTSY)and Salesforce.com(CRM)have announced a new feature for Salesforce CRM that Glovia International, Inc., a Fujitsu Group company, claims will enables businesses to manage the entire order fulfillment process in a seamless, integrated fashion. Also noted in this news…
There is much to be learned about enterprise social networking from Chatter, the collaboration system from Salesforce.com (NYSE:CRM). According to this report on NetworkWorld, Chatter is likely to be dominant in business settings — and Salesforce is also going to…
By connecting the dots between the data that your team puts into the CRM system and the value you derive from it, this 1 to 1 Media report suggests that you can determine how to protect your CRM investment with…
GE Capital Fleet Services has launched Intelligent Ops, a solution that the company calls an integrated business intelligence solution for operations and sales leaders who manage mobile personnel. According to the this news release on Market Watch, the new solution,…
Up until the release of SharePoint 2010, you needed to be a specialized business intelligence geek to create business intelligence solutions. As noted in this report on SharPointBriefing.com, using Performance Point server 2010 (PPS), lowers the bar and makes it…
Marketing automation solution provider, Eloqua, has announced that Eloqua Discover for Salesforce.com (NYSE:CRM) is now available on AppExchange 2. According to the company in this Market Wire news release, Eloqua Discover is designed to help sales teams identify, prioritize, track…
A startup called Social Intelligence says it data-mines social networks to help companies decide who they really want to hire. As reported on Datamation, Social Intelligence is the first company to systematically troll social networks for evidence of bad character.
Bantam Live has released a new module to help small businesses find, connect, and track relationships with contacts and customers on Twitter. Developed with Twitter’s API, according to the company in this TMC article, the new full-featured Twitter client integrates…
Previous to using its BlackBerry-based CRM system, RIDGID, part of Emerson Professional Tools, said the salesperson had to take out a laptop to enter new information and then find an Internet connection and upload the data. Also noted in this…
Taking an advanced approach to business analytics can help a business to discover trends and automate processes that contributes day-to-day to the company’s bottom line. As noted in this report on Information Management, an advanced analytics strategy that relies on…
When it comes to enterprise applications, most companies have to make a decision between the purchase of pre-integrated applications or integrating best in class solutions. As mentioned in this article on ERP Software at Your Service, many all-in-one cloud vendors…
Customer experience improvements can be achieved through tactical low-cost initiatives. According to this guide on My Customer, there are a number of ready-made and easily tapped sources that can be plumbed. The starting point for any tactical initiative is a…
Verint Systems Inc. (VRNT) has recently announced its new Impact 360 Text Analytics solution, part of the growing Customer Interaction Analytics portfolio from Verint Witness Actionable Solutions. As mentioned in this news release on Market Watch, this new offering helps…
For the most part CRM systems offer simple Boolean keyword searches that often return search results that are too narrow and exclude obvious items. This Network World offers SearchDummy tips for getting more out of your CFRM records search. “If…
Karmasphere has announced the results of a survey of Hadoop developers and users that reveals insights into the speed of Hadoop adoption and usage trends. According to the research report, the top three reasons for using Hadoop, as reported by…