iProfile has announced availability of iProfile SalesIQ, the first IT focused sales intelligence application for CRM systems. As mentioned in this news release on PR Web, SalesIQ delivers real time business information, contacts, connections, and sales triggers directly inside the…
Autotask has plans to launch a new community app marketplace. This report on MSPmentor syas that Autotask is not looking to become an applications reseller, its application marketplace could be used by VARs and MSPs to find a range of…
CompanionLink Software has announced two-way synchronization with BlackBerry Torch 9800. According to this Trading Markets news release, CompanionLink will synchronize contacts, calendar and tasks between BlackBerry Torch and PC software such as Microsoft Outlook, Outlook Business Contact Manager, ACT! by…
While customers still value traditional customer service, this IT Business Edge report suggests that Social CRM software is more than a buzzword but warns companies that it is still only part of the bigger customer service picture. “Companies that ignore…
FinancialForce.com has announced that myGearStore has chosen to replace NetSuite with FinancialForce Accounting to help fulfill up to 7,000 sales per day during peak season. As note din the company’s news release on Market Watch, myGearStore sells the latest Apple…
According to this Ecommerce Times review, the Sybase for SAP CRM iPhone app offers a range of features necessary to a mobile sales professional, plus, it’s secure, without getting in the way of the user enjoying easy access to other…
Google looks to be creating a platform that a small businesses can use to turn a variety of online interactions into stronger customer relationships. As mentioned in this report on Inc. Technology, just as Microsoft Outlook was (and still is)…
According to SAS, to survive organizations must supplement their business intelligence activities with business analytics. Reseller News reports that this was the theme set by SAS senior vice-president while speaking at the SAS Forum in Sydney recently. As written in…
According to this report on Baseline Magazine, back in 2002 analysts were predicting that 80 percent of CRM projects would fail. Most executives now admit that they were ill-equipped to launch their CRM efforts but new corporate strategies are resuscitating…
This article on Destination CRM takes a look at Small Business Suite CRM market leaders. Included in the leader list is Maximizer Software, Oracle, NetSuite and SugarCRM. The article pegs Consona CRM as the company to watch. “Though Consona CRM…
Few would argue that CRM has been one of the most significant business trends and application categories to emerge over the past few decades. According to this report on Destination CRM, the CRM application economy can help transform CRM into…
According to the findings in the recent “2010 Small and Medium Businesses Routes to Market Study,” a large number of small and midsized businesses (SMB) are optimistic about the next year and are planning to spend more on technology services…
This article on Destination CRM takes a look at Enterprise Suite CRM market leaders. Included in the leader list is Microsoft, NetSuite, Oracle, and RightNow Technologies, and Salesforce.com. The article pegs Salesforce.com as the winner and NetSuite as the company…
According to this article on CIO, there’s a significant shortage of CRM implementation talent, focusing on Salesforce.com. The article discusses the current state of play, and what you can do about it. “Unlike other enterprise applications, the effective use of…
Net@Work has announced OnTheGo for Sage SalesLogix CRM, a mobile application for iPhone and Android phones. Available for download from the Apple Store or Android Market, the OnTheGo application allows users to access their Sage SalesLogix 7.52 CRM database and…
Intelestream has announced that a complete Order Management Solution has been added to the online CRM application intelecrm. As noted in the company’s news release, the Order Management solution, which is specifically designed to meet the complete requirements of small…
According to this report on CIO, enterprises must think about balancing optimization and be willing to accept the inherent risks of innovating. Driving this is the explosion of data. In the article SAS senior vice-president and chief marketing officer, Jim…
This article on Destination CRM takes a look at Sales Force Automation (SFA) market leaders. Included in the leader list is Microsoft, NetSuite, Oracle, and RightNow Technologies, Sage, and Salesforce.com. The article pegs Salesforce.com as the winner and Sage as…
GIA has announced the announced the release of global market report on Sales Force Automation (SFA) Software. According to the market research company, the global market for Sales Force Automation (SFA) Software is projected to exceed $16 billion by 2015.…
DejaOffice has announced the release of version 1.6.2 of its contact management app for Android-powered devices. As noted in this Market Watch news release, the DejaOffice update supports the newest version of Android OS, Android 2.2 (codenamed Froyo). Android 2.2…
Willis Group Holdings has announced it is partnering with Innography to launch Willis PatentWize, an enterprise-wide business intelligence solution that is part of its overall plan to help companies manage their intellectual property risks. As reported on Trading Markets, Willis…
According to this PC World news report, Computech IT Services has updated BusinessMan Software, its enterprise resource planning (ERP) system with customer relationship management (CRM) abilities. As noted in the report Version 2 offers a number of new and enhanced…
Genius.com has announced a free version of the Genius Demand Generation product that is fully functional and can include up to five users, as many as 10,000 emails per month and 3,000 contacts. As noted in this Market Watch news…
A recent survey conducted by FinancialForce.com suggests that the majority of surveyed Salesforce CRM users are fed up with the lack of integration provided by popular financial and accounting solutions, including QuickBooks and Sage. As mentioned in this Market Wire…
According to this TMCnet report, a Gartner Group study undertaken earlier this year indicates that Customer relationship management (CRM) – like enterprise resource planning (ERP) – remains high on the business agenda for CIOs in 2010. Other Gartner predictions for…
As reported on Datamation, one of the partners Google was working with, enterprise software giant SAP, wants to make clear the demise of Wave isn’t going to impact development of its Streamwork collaboration software. Wave’s future crashed last week when…
Elixir Technology and Netezza Corporation have announced a new technology partner agreement. Jointly, the two companies plan to offer solutions that enable business executives and other non-technical professionals to quickly analyze enormous, complex sets of data and generate actionable findings…
According to this Computer World report, delivering business intelligence applications to your employee’s mobile devices can boost customer service. Industry analysts also forecast that delivering business intelligence applications to mobile devices will likely become a bigger phenomenon. “Software providers have…
The Zoho CRM app for BlackBerry provides standard functionality in Zoho, optimized for the mobile environment. According to this report on CRM Buyer, Zoho is poised, possibly this week, to take its BlackBerry CRM app out of private beta and…
Rapid Insight has announced a major upgrade to its business intelligence software product, Veera has been released. According to the company in this product release statement, the upgrade further enhances the business intelligence toolkit available to customers and strengthens their…
Adapted from the “Wall Street Journal Complete Small Business Guidebook”, this article offers basic considerations to help you choose the right hardware and software for specific business functions. Common functions covered in the guide include Sales and Marketing, Inventory Management…
Data analytics, has the ability to build revenue, improve workflow efficiency, increase cash flows and enhance customer satisfaction. This FP Executive article explains how data analytics can help a medium to large enterprise analyze and monetize the terabytes of information…
According to this Express Computer report, The concept of Open Source Business Intelligence (OSBI) is slowly emerging as a trend across the globe, thanks to its proven power, capabilities, and cost advantages. “Although, only a small number of typical open…
In the first episode of Extreme CRM Makeover, Network World looked at American Bancard, the company who would be receiving the Extreme CRM Makeover. The company was currently using a home grown CRM solution and was very close to signing…
According to this CRM Buyer report, CRM has a pivotal role in the U.S. government’s $642 million program to encourage the use of electronic health records through federally created Regional Extension Centers (RECs). The system, according to the report will…
With its recent acquisition of UK-based software firm Memex, this Engineering News report says that SAS has strengthened its position in the rapidly growing law enforcement and national security markets. According to the report, the acquisition will enable SAS to…
Conversational analysis and marketing company, Solariat, has announced AdLib, a product that the company describes as a marketing product designed to accurately analyze, interpret and respond to conversations within social media. As stated in the Solariat product news release, the…
According to this SmartData Collective report on social business intelligence, BI and the systems and firms that collect data are headed in a new direction with the inclusion of social media conversations. Today, business intelligence sources are competing with new…
FICO has announced that Hyundai Card Co., Ltd., is implementing FICO Transaction Scores to strengthen its risk management and marketing programs. As mentioned in this Business Wire news release, FICO analytics will help Hyundai to make more targeted offers designed…
According to this report on CRM Buyer, this year’s CRM Evolution event was true to its name as the show reflected the way thinking about CRM has changed over the years with a focus on CRM, Social CRM and deployment…
A new study released by ExactTarget finds consumers active on Twitter are three times more likely to impact a brand’s online reputation through syndicated Tweets, blog posts, articles and product reviews than the average consumer. As noted in this Business…
The use of analytical software to make better business decisions appears to be on the rise, with the Asia Pacific ex-Japan market for business analytics set to hit US$2 billion in 2030, growing 6.5 per cent each year. According to…
According to this IT Business Edge story, the limiting factor is a current general lack of professionals skilled in analytics. This article details the current demand for skilled people to make sense of the data and how IBM is dealing…
Surado Solutions has recently announced that Surado CRM Online Professional Edition will now include project management features as a standard feature set that will allow users to access, share and collaborate projects online. According to this IT Wire report, this…
The goal of this Datamation video interview with Michael Tejedor, Senior Product Manager, Business Platform Division at Microsoft was to gain insight into the Microsoft business intelligence platform. As noted in the interview, if your business runs the Windows platform,…
CRM software helps businesses move from a manual to managed stage. This PC Mag article offers advice on what to look for — and how to choose CRM software for your business. “Tracking customer information in a spreadsheet, for example,…
As noted in this GigaOM story, with Chatter, the AppExchange, Force.com, and VMforce it looks like this CRM as a service company is looking to be more than just a sales tool. The article also suggests that this is more…
Revolution Analytics has announced ‘Big Data’ analysis to its Revolution R Enterprise software, taking the popular R statistics language to unprecedented new levels of capacity and performance for analyzing very large data sets. As stated in this Business Wire news…
SearchRidge has announced the launch of its Business Intelligence as a Service (BIaaS) model, addressing the key challenge of mining social networking and enterprise unstructured data in order to deliver fast and accurate analytics for improving bottom line results. Also…
The upcoming CRM Evolution conference in New York next week will feature discussions on how technologies and economic forces are changing the CRM software segment. As mentioned in this PC World report, another significant product trend will be DaaS (data-as-a-service),…