With social media reaching ubiquity big business can’t afford to sit on the sidelines. As suggested in this Enterprise VoIP Planet article, enterprises need to respond to customers, reaching out proactively through unified communications (UC) and call center applications tightly…
Vovici has announced the latest release of Survey Workbench, designed to enhance the respondent experience through rich, interactive customer experience and enhanced social media support. As noted in the company’s news release statement on Business Wire, its enterprise feedback management…
In this Market Watch news release, Navatar Group says it is providing free CRM for eight months, to help businesses prepare for the expected rebound in the worldwide financial markets. Navatar, a global salesforce.com partner and Value Added Reseller (VAR),…
Bantam Live has announced it has added its Social CRM app to the Google Apps Marketplace. Using single sign-on and Google Apps integrations, Bantam Live users can track their contacts, prospects and deals and organize tasks and projects with ease.…
The Connecticut State Department of Education says it will use SAS to integrate, analyze and report on student assessment data, including school accountability data, with the goal of identifying factors important to student success. As noted in this Business Wire…
Enkata has added Customer Segment Analytics as part of its Enkata Discover 8.0, the latest version of its on-demand contact center analytics solution. According to this news release on Business Wire, the new feature enables users to create customer segments…
TIBCO Software Inc. has announced the general availability of TIBCO Silver Spotfire – an on-demand offering designed to enable anyone to create, publish and share custom dashboards or reports for business analytics and business intelligence (BI) in the cloud. “TIBCO…
A new study that has been released by ExactTarget finds nearly 40 percent of consumers turning to Facebook and Twitter to supplement the news, information or deals they receive via email marketing. Also noted in the study highlights in this…
Extending applications such as e-mail to smartphones has become commonplace, now, the next wave of enterprise applications, Customer Relationship Management (CRM) and mobile workflow, is coming to the mobile enterprise. According to this report on IT Business Edge, the benefits…
As reported on Smart Trend, UBS issued a note to clients upgrading shares of Salesforce.com (NYSE:CRM) to Buy from Neutral and boosting its target to $111 from $90 citing expectations for better-than-expected results. “UBS analyst Brent Thill said, ‘Our upgrade…
Worldleaders has recently introduced its next generation Sales Force Automation (SFA) system that has been specifically designed for the small to medium size high technology industry. As reported in this story on The Financial Post, Worldleaders SFA is the first…
If your customer list has outgrown your Rolodex, then there is business software that will help you. This article on Inc. offers tips and advice on how to select the right customer relationship management (CRM) software for your business. “Beyond…
FirstRain has recently announced the availability of the FirstRain snapshot, a free application for the Salesforce CRM platform that provides up-to-the-minute account intelligence to help sales professionals rapidly connect with customers about their business. According to this press release on…
If a significant CRM system project is on your agenda in this new fiscal year, this Network World article offers a checklist of items that you need to look out for in vendor proposals. “1. A project plan focused on…
Companies using sales analytics/forecasting tools show consistently higher levels of performance, according to a new research study. ‘Sales Forecasting: Analytics to the Rescue!’ that was published by Aberdeen Group. This Information Management article also notes recommendations from Aberdeen to achieve…
The old saying goes you can take a horse to water but you can’t make it drink. The same can apply to the struggle that can ensue in selling a Business Intelligence Solution to the wider company audience. This Database…
Global Industry Analysts (GIA) has announced the release of its global report on the Business Intelligence Software market. The global business intelligence (BI) software market is projected to reach $12.4 billion by the year 2015, driven by the growing need…
Getting started in a business intelligence career may be the easiest way for a graduate to break into the IT industry, but it is no free lunch and a level of competency must be reached. This Tech Careers article looks…
Outsell, Inc. and Scout Analytics have recently announced the successful deployment of Outsell Scout Analytics by The NASDAQ OMX Group, Inc., the world’s largest exchange company. According to the company’s news release on Market Watch, the service provides NASDAQ OMX’s…
Sword Ciboodle has launched a new social CRM product, Ciboodle Crowd, which enables organizations to create an online community to meet their exact requirements. According to this report on CBR, Ciboodle Crowd enables organizations to service the social customer on…
Today’s online channels not only serve as marketplaces but also as public forums in which consumers and businesses sound off about your products, your service, your people and your brand. This CRM Buyer report offers advice and discussion on how…
Catalina Marketing says it has reduced its model-scoring times from 4.5 hours to around 60 seconds thanks to SAS Scoring Accelerator for Netezza. The company also said that as a result, it is able to use more complex, varied models…
TenDigits Software has recently announced the release of MobileAccess 4.7. Originally designed for smartphones, MobileAccess 4.7 can now provide Microsoft Dynamics CRM access for any Smart Mobile Device, including the popular iPhone, iPad and iPod Touch device family. According to…
Last week Gartner unveiled the ‘Magic Quadrant for Social CRM’ report. The report is a collaborative effort by eight CRM analysts and evaluates the market and ranks the leading social CRM vendors according to vision and ability to execute. According…
As reported in this IT-Director.com article, there appears to be a surge in demand for analytics. As a result, there are also a number of new products and technologies designed to support that interest, including in-database analytics. “Some of these…
1to1 Media and Gartner have recently partnered to spotlight companies that launch strategies that aim to build customer value, as well as organizational value. As reported on TMCnet.com, The Navy Federal Credit Union is the latest organization to be honored.…
New research from Forrester Research says that Australian online retailers risk losing customers by failing to invest in customer loyalty and retention. As reported on B&T Marketing, the research in Australia 2010: Marketing, Merchandising, And Customer Service, revealed a majority…
According to this article on CRM Buyer, a CRM transformation needs to be linked to overall IT strategy of the organization. This report outlines the six steps you should take to make your organization’s CRM transformation successful. “CRM transformation needs…
Business intelligence (BI) software firm, Phocas, has launched a browser-based version of its Professional Suite. As reported on V3.co.uk, Phocas Xpress has the ability to generate BI reports and dashboards, and run queries and alerts on all smartphones. “The software…
With the global recession lifting and recovery underway in some parts of the economy, organizations are taking a renewed interest in sales management processes — and with it CRM software. This SearchCRM.com article explores a six-stage sales process that should…
Business intelligence (BI), the practice of optimizing processes and systems to leverage organizational data helps deliver the right information, to the right people at the right time. This CIO report suggests that to create the intelligence, businesses need to discover…
AdvancedEMedia says the company continues to leverage its SaaS and Cloud Computing model by adding new features to WebJaguar. In this PR Web release, AdvancedEMedia said that customers will be able to take advantage of the new CRM, Integrated Email…
Microsoft Canada Inc. and The University of Toronto’s Rotman School of Management have jointly announced the creation of the Rotman Executive Programs Centre for CRM Excellence (CRM Centre). According to this news release on Market Watch, this joint initiative housed…
With today’s economy, CIOs who have taken on the enormous task of enterprise master data management (MDM) are choosing to focus their initial efforts on business intelligence (BI) projects. Also reported in this Search CIO article is that implementing an…
Applying performance analytics solutions in contact centers can help organizations identify opportunities to cut costs and grow sales. This TMCnet report also says that performance analytics in contact centers also help identify issues that can affect customer retention and referrals.…
Incorrect customer transaction data and information sharing limitations between online and local stores at clothing retailer, the Gap, creates serious problems for some buyers. This report on ZDNet also says that buying online at the Gap and trying to return…
Online travel company, Orbitz Worldwide, has scooped up Chris Orton, former senior director of Internet marketing at eBay, as its CMO. This DM News report cites Orton’s CRM experience for the position. “Orton is overseeing Orbitz’s marketing divisions – online,…
Deloitte Consulting recently questioned the merits of business analytics and several of the firm’s leaders weighed in with opinions on applying business analytics. This SmartData Collective article looks at the recent Deloitte Debate that provides insight on how business analytics…
ComScore, Inc. has announced that it has acquired the products division of Nexius, Inc., a provider of mobile carrier-grade solutions that deliver network analysis focused on the experience of wireless subscribers, as well as network intelligence with respect to performance,…
According to a new report on the GLGroup website, SAS’s entry in social-media analytics is a key indicator that enterprise thinkers are indeed ready to take on social-media analytics. Also mentioned in the report is that SAS’s social-media analytics offering…
A vendors’ on-premise software upgrades should be welcomed by companies, but this Business Week report suggests that many businesses still struggle with the decision because app upgrade costs are a ‘wild card’ when companies are trying to determine enterprise software…
When enterprises use semantic intelligence, this Information Management reports says the result enables finding and extracting knowledge and information from all data sources, including structured and unstructured, and internal and external sources—ultimately allowing for more informed decision making. “A company’s…
Overdraft programs have traditionally been between the consumer and the banks, but the result of recent revisions to Regulation E issued by the Federal Reserve Board that prohibit financial institutions from charging consumers fees for paying overdrafts on everyday debit…
The data delivery platform (DDP) is a modern architecture for developing business intelligence systems where data consumers, such as reporting and analytical tools, are decoupled from data stores. This BeyeNetwork article explains how to develop a data delivery platform with…
Data warehouses and the business intelligence applications built atop them are typically highly customized, making software as a service (SaaS) a less common form of deployment for data warehousing systems. Still, as pointed out in this Internet Evolution article, it…
SuccessFactors Inc. has announced that the company has completed its acquisition of Inform Business Impact, the global leader in analytics and workforce planning. According to the company in this RTT News report, with this acquisition, SuccessFactors is the first company…
Aplicor recently announced the pilot phase of its collaborative Early Adopter Community program. According to this TMCnet story, Aplicor is an international provider of enterprise resource planning and on-demand customer relationship management software as a service applications for enterprise clients.…
A new article on Supply & Demand Chain Executive suggests that sharing performance measures with suppliers will align performance understanding and enable a collaborative approach to supplier management. But how do you know which vendors most effectively deliver ‘on-time, in-full’…
eTouch SamePage has announced the release of SamePage version 4.3. As mentioned in the company’s news release, this new version offers product enhancements that are designed to better meet the needs of customers using the enterprise 2.0 solution for knowledge…
Visual Mining has announced the immediate availability of NetCharts Pro v7.0. According to the company’s news release on PR Newswire, NetCharts Pro is a solution for Java application developers who want to deliver dynamic, interactive charts, graphs and business intelligence…