Even with limited resources, you can still build a a business intelligence (BI) platform that is fully functional. This Redmond Mag article by Andrew Peterson offers a guide to starting a skunk works BI project using the SQL Server Business…
Gartner analyst, Ed Thompson, recently laid out an expansive view of CRM’s past, present and future with a clear message: Change is happening fast. This Search CRM article takes a look at Thompson’s one-hour keynote address that spanned the nearly…
A new report from Rhino Marketing suggests that consumers check email first, social media and search engines second. In the company’s blog post it is stated that survey results showed consumers who check their email first are more likely to…
There are lots of CRM choices available, ranging from very expensive to cheap, proprietary to open source, traditional client/server to cloud based. This new CRM Makeover article on Network World follows a company’s CRM process from initial matching of requirements…
Business automation software companies are introducing new initiatives to help better address marketplace requirements, such as needs related to the emergence of managed services. As mentioned in this TMC Net report, managing all the internal and external jobs and workflows…
Crowe Horwath LLP has announced the Crowe Metals Industry Accelerator for Microsoft Dynamics AX solution. According to the company’s news release, this industry accelerator is specifically designed to meet the needs of the metals industry, including producers, processors, fabricators and…
Business process management has always been kind of a staid, scientific approach to organizational development, but according to this Fast Forward Blog article, a new discipline is emerging that fuses the openness and transparency of social with the process-oriented sensibilities…
Microsoft and Salesforce.com are dueling in US courts, with each accusing the other of violating its patented technology. According to this report on SMH, Salesforce has filed a patent-infringement lawsuit against Microsoft in apparent retaliation for similar litigation that the…
iContact and Flowtow have announced an integration that will allow iContact users to segment their subscribers based on their social web use. According to the company’s news release on PR Web, through iContact’s API, Flowtown has integrated its platform with…
Intelestream, Inc., has announced a 30-day free trial of intelecrm, the company’s on demand CRM solution for small businesses. According to information provided by Intelestream in this SBWire news release, pricing for the application follows a unique model that charges…
CDC Software Corporation has recently announced availability of CDC Pivotal Social CRM 6.0, the company’s new application that provides integration with popular social media sites. Leveraging the application, enterprises can better identify qualified leads, gather sales intelligence through increased collaboration…
The International Customer Management Institute (ICMI) has unveiled the Customer Management Operation Standards (CMOS) Program, providing a results-driven framework for advancing a contact center’s overall performance. The ICMI describes its new program as a comprehensive management approach that employs a…
Workscape, Inc., has announced several new capabilities in Workscape EligibilityManager, a business rules engine that enables Human Resource (HR) departments to manage business changes. According to the company in its press release Workscape EligibilityManager is able to rapidly define, edit…
According to Datamation, a shift in strategic business thinking in the United States, according to analysis of senior business executives, will drive use of Business Intelligence Software in at least five ways unfamiliar to most organizations. Also noted in the…
Socialware, a leader in enabling the social enterprise through the use of public social networking site has announced new findings from financial advisers across North America on their use of social media and the compliance issues. “While social media is…
Salesforce.com has officially launched Chatter, its loud-based enterprise social collaboration platform. As reported in this article on My Customer, Chatter enables staff to work together on documents, obtain insight into organizational initiatives and projects, follow other employees and customers and…
Oracle is rolling out part of its Product Value Chain suite called Agile Customer Needs Management. As noted in this eWeek report, this is a collaborative, open-innovation software platform that allows customers to capture and prioritize product ideas, product requirements…
Infusionsoft has announced updates to its marketing automation software. According to the company in this Business Wire release, a new set of features and enhancements make the web-based application even easier for its nearly 20,000 small-business subscribers to use. One…
When it comes to digital, or email marketing strategies, technology and customer expectations change the way marketers work. This Media Post article outlines emerging trends in email marketing and how you can leverage them in your own company’s email marketing…
Next September, Chicago’s DePaul University will offer the nation’s first Masters of Science degree program in the field of predictive analytics. The program will be offered from the newly established Center for Data Mining and Predictive Analytics at the university.…
Since the mid-90’s enterprise resource planning (ERP) suites have provided organizations with success, but horror stories from misaligned deployments should not be ignored. According to this article on GCN, millions of dollars have been lost in the pursuit of centralizing…
VAI (Vormittag Associates, Inc.) has recently announced the on-demand, subscription-based availability of its S2K Enterprise Software Suite. According to the company in this news release, this new software-as-a-service (SaaS) option features multi-tiered support and is available for the S2K Distribution,…
Constant Contact says that newly added features to its Event Marketing tool make it easier than ever for small businesses and nonprofits to promote and manage successful events. “Guest Registration — Customers can now offer registrants the option of registering…
New analysis from Frost & Sullivan, The New Mobile Office Market, finds that the market earned revenues of approximately $1.7 billion in 2009 and forecasts this to reach $6.8 billion in 2015. According to the market research news release, cost,…
Trefis price estimate is that CRM software constitutes 15 percent of SAP’s stock. According to this Trefis report, SAP leads the $10 billion customer relationship management (CRM) software market, but expect SAP competitors Microsoft, Salesforce.com and Oracle to gain share…
PBworks has recently launched PBworks Customer Relationship Edition, a solution designed to extend CRM solutions such as Salesforce.com by offering shared online workspaces for collaborating with customers and prospects throughout the entire customer lifecycle. According to this news release on…
Despite a long list of features in the current release, EBS 12.1, few EBS users have upgraded so far. As mentioned in this Business Week report, new features cover areas such as manufacturing, warehouse management, global tax calculation, patch automation…
GOTO Metrics announced the first fully integrated Hadoop based Database and Business Intelligence platform for the enterprise. According to this news release on TechWhack, the GOTO Metrics Data Analytics Platform (DAP) ties together commodity machines to enable real time, large-scale…
Callidus’ sales performance management (SPM) helps to identify the changes required in business strategies and equips companies with tools that augment the required changes. This TMCNet report also says that Callidus Software has signed a major health services corporation for…
There is no doubt that customer relationship management (CRM) plays a critical role in defining customer relationships, but as this Computer World article points out, companies need to add data storage, business intelligence, and marketing in the customer relationship equation.…
MTSI has announced the launch of CRM OnDEMAND Accelerate, the company’s new customer relationship management (CRM) solution that offers integrated hardware and software product designed specifically for growing mid-sized high technology manufacturing companies. This news release on PR-Web says that…
Companiesandmarkets.com is offering a new market report that discusses growth, segmentation, and other controls in the CRM and sales automation software market. This PR-Inside news release offers brief details with links to the study by Companiesandmarkets.com. “Customer Relationship Management (CRM)…
The main goal of business intelligence (BI) software is to assist in making good business decisions. This IT Business Edge report on Business Intelligence software and platforms offers a look at how these computer-based systems are able to identify and…
Visibility Corporation has announced that its VISIBILITY.net ERP On-Demand platform is now available via cloud deployment, allowing customers to run all functions from a web browser. As mentioned in this news release on The Open Press, the on-demand ERP software,…
British Sky Broadcasting Group says it has settled with EDS. According to this report on Computer World, a British court in January ruled that EDS had misrepresented facts about its CRM implementation abilities and about how long it would take…
Advanced System Designs (ASD) has announced the launch of its business intelligence (BI) solution, developed specifically for the insurance industry. In the product release statement on the company's website, ASD said that the BI Express Insurance Solution is a complete…
For those managing an App Store business, the new AppStar business intelligence (BI) solution lets you compile iTunes Connect reports automatically and presents your iPhone, iPad or iPod touch app sales data in a user-friendly dashboard. According to this report…
A recent report from Frost & Sullivan says that the hosted call center market is becoming more competitive and price-oriented. As noted in this article on TMC Net, this, in turn, is driving more hosted call center vendors – who…
Pegasystems has announced expanded capabilities designed to suit the business process management needs of Communications Service Providers of all types – Wireless, Cable, Wireline, Broadband, Convergent, and xVNO – to significantly accelerate the development of powerful applications. In the news…
Centigon Solutions Inc. has announced GMaps Plugin 2.0, a plug-in that allows customers to drag and drop Google Maps Premier-enabled analysis into business intelligence dashboards and reports. According to this report on TMC Net, the GMaps Plugin has been designed…
While it may seem as if your competitors have already jumped on the Cloud-based CRM bandwagon, many are still hesitant and unsure about investing in a cloud computing strategy. This 1 to 1 Media article discusses CRM platforms as cloud,…
Workforce management software – or call center scheduling software – help call center managers reduce costs and labor efficiencies. This TMC article provides an in-depth overview on today’s call center scheduling solutions and how it can improve call center management.…
Data analytics is working its way into small business processes, thanks in part to cloud computing. Infrastructure-as-a-Service (IaaS) providers along with the on-demand analytics solution vendors make big data analytics very affordable. This Forbes report offers further insight as to…
If you are looking for customer relationship management (CRM) applications, this report on Tech Source offers details on some of the best and most well-known free and open-source CRM applications available to businesses today. “CiviCRM is an open source CRM…
International Business Systems (IBS) has announced a new suite of business intelligence (BI) software offerings designed for the specific demands and needs of wholesale and distribution. According to the company's product release statement, IBS Distribution Intelligence offers customers integrated planning,…
Excel can cluster data, but when working with business analytics data, this Smart Data Collective report says that the process of making a nice looking table for a presentation is still a manual process of pasting into Excel and fiddling.…
Cloud computing lets businesses to cut back on hardware and space by having their software hosted in remote datacenters they access over the Web. As reported in this Reuters story, deep-pocketed technology firms like IBM or Oracle Corp might be…
Inbound Sales Network has announced its new partnership with Colorado-based Net-Results Marketing Automation. The partnership will automate the qualification processes for marketing teams using Inbound Sales’ solution. As mentioned in the news release on I-Newswire, using the tools available through…
Kinaxis has announced a new No Risk Deployment offering, which gives customers the option to try the RapidResponse on-demand service for supply chain management before they buy. According to the details of the new program, Kinaxis will deploy its standard…
The first rule of business is ‘know your customer.’ So, how do you do that? The obvious answer is to move towards a CRM solution that enables you to consolidate customer interactions and sales activities. This article on Going Concern…