Pitney Bowes Business Insight has released MapInfo Crime Profiler, a solution for real-time identification and analysis of crime patterns and trends. As stated by the company in this Business Wire product news release, MapInfo Crime Profiler equips law enforcement professionals…
Analytics software and services provider, SAS, has recently announced upgrades to three SAS Analytics products. As noted in this Business Wire release, the enhanced products include SAS software for econometrics, SAS software for operations research, and SAS software for statistics.…
Stream Global Services, Inc. has recently announced xStream Interactions, its technology strategy and platform that is designed specifically to improve operational efficiencies and drive long-term customer value for its clients. According to the company’s news release, the xStream Interactions platform…
Do certifications have real, practical importance or are they primarily symbolic? This is the question posed in a recent article on Smart Data Collective that debates the merits of business intelligence certification in the workforce. “So for those who can…
Social networking sites, financial reports, and industry news articles and blogs often contain free information concerning a particular company or contact that is valuable to sales professionals. This CRM Buyer report suggests that harvesting all the scattered information from social…
Objectivity has released the first version of its enterprise-ready distributed graph database product, following a successful beta program which began earlier this year. According to this PR Newswire release, InfiniteGraph enables large-scale graph processing, data analytics and discovery. “InfiniteGraph’s uniquely…
Surado Solutions has announced that Surado CRM Online Professional Edition will now include project management features as a standard feature set that will allow users to access, share and collaborate projects online. As mentioned in the company’s news release, this…
The U.S. Justice Department has filed a lawsuit against Oracle, accusing the database and business-applications-software titan of defrauding the federal government on a massive software contract worth hundreds of millions of dollars between 1998 and 2006. According to this report…
Relationships with end-user customers are important enough to warrant a CRM solution and your channel partners should also be considered important enough to warrant a PRM solution. This Ecommerce Times article looks at partner relationship management (PRM) and offers advice…
Do private clouds have a role in the enterprise? Or should IT departments and CIOs place their bets on innovative services from public cloud providers like Amazon and Microsoft? Those are some of the questions answered in this Datamation article…
Increased use of social network sites is driving force behind social marketing and development of CRM software solutions. According to Smart Grid, global Customer Relationship Management (CRM) vendors have launched new features to support social CRM and expand new markets…
According to Market Probe when it comes to measuring customer loyalty, what companies really should be measuring is advocacy. As noted in this Research report, advocates are the most desirable of the various customer segments and Market Probe has a…
A recent Google Enterprise Blog post, 13 different installable CRM apps in the Marketplace that can integrate with Google Apps are highlighted. The post conveniently organizes the apps in to three different groups: CRM, Social CRM, and Project-based CRM. According…
Nuance Communications has announced a new release of On Demand Insight, a web-based interactive voice response (IVR) analytics and reporting suite for Nuance On Demand inbound customers. According to the company in its press release, Nuance’s On Demand Insight (ODI)…
WellPoint Systems has announced that its Mobile Intelligent Dashboard for the iPhone/iPad is providing mobile Business Intelligence (BI) for the upstream oil and gas industry. As mentioned in the company’s news release, the Mobile Intelligent Dashboard extends WellPoint System’s widely…
LiveVox has announced upgrades to its business analytics suite that allow organizations to analyze and compare hour-by-hour changes to customer contact rates across time zones with historical trend data. According to the company in this Business Wire press release, the…
Aprimo has announced Aprimo Mobile, a marketing solution that enables marketers to manage anywhere and anytime critical initiatives like campaigns, activities and reports generated in Aprimo Marketing Studio On Demand from any smartphone device. According to the company’s news release,…
CoreTrac has recently introduced CoreTrac Link, a scaled-down sales force automation solution for the operational workflows of community financial institutions. As noted in this news release on Trading Markets, CoreTrac Link is a secure, browser-based, easy-to-use Sales Force Automation solution…
According to this CIO report there is nothing wrong with deploying a light set of features sooner, so you can start the ball rolling for user adoption. This in-depth advice article offers tips and direction for heading down the right…
ShoreTel has announced the release of ShoreTel Contact Center 6, the latest version of its call center software. According to the company in its press release, Contact Center 6 makes it easier than ever for organizations to integrate contact center…
Strativity Group has recently announced the continuation of its CEM certification with an optional third day of practice with the implementation of CEM principles, concepts and methodology. As noted in this PRLog news release, participants who attend the core two-day…
IBM has recently announced that Bakersfield, Calif. based agribusiness Sun World International LLC is harnessing its analytics technology to improve crop yields, reduce waste and expand its customer base, while providing more cost effective and energy efficient harvesting practices. As…
The first free integrated CRM and e-mail marketing product for small and medium-sized businesses (SMBs) has been introduced into the market. vegaPort by Pravega Inc. delivers integrated CRM and email marketing, and by offering it for free, Pravega is challenging…
As reported by MediaPost News, IBM has been developing code that it will use to build a suite of analytics products for marketers and advertisers. According to the news report, the suite of applications will consist of modules — off-the-shelf…
Economic Times has a new brief that discusses global branding and corporate marketing. The story shares an interesting story from Infosys. A user on Twitter was asking for a reference on the software major and the marketing team at Infosys…
SAP’s mobile strategy involves developing business apps for specific platforms such as Google Android and Apple iPhone, as indicated by this eWEEK report. The company still remains close-lipped about its Sybase acquisition leaving some to wonder how the deal is…
According to this IBM news release on PR Newswire, the Memphis Police Department (MPD) has enhanced its crime fighting techniques with IBM predictive analytics software. As a result of using the software, the news release states that the department has…
Enterprise application software as a service (SaaS) is growing fast, according to Gartner, and customer relationship management (CRM) applications are at the heart of that growth. In fact, SaaS sales already account for a quarter of the CRM market. IT…
TeleTech says it has formed a strategic alliance with Lithium Technologies to develop a fully integrated solution for serving the social customer. According to the company in this news release on Market Watch, the new solution combines customer networks with…
Organizations that began with simpler modeling to deliver results are now moving to more sophisticated modeling — such as data mining and predictive modeling. In this Express Computer Online article, Bhavish Sood, Principal Research Analyst, Gartner, describes how data mining…
Adobe Systems Incorporated has recently announced new features to the Adobe Online Marketing Suite, powered by Omniture. As noted in this Business Wire press release, the new features include advanced bid strategies for Facebook ads, image ad support for the…
Endeca Technologies has announced the availability of "Agile BI – Is it time to make the move?," a commissioned study conducted by Forrester Consulting on its behalf. According to Endeca Technologies in this Business Wire news release, this study identifies…
This ZDNet blog quotes Eynav Azarya, CEO of Panorama and offers a discussion about business intelligence tools and how they could be of more use to business decision makers. According to Azarya, business decision makers are often too busy to…
SugarCRM announced at the O’Reilly Open Source Conference (OSCON), the company’s plans to release several functional and performance testing tools under open source licenses for use with web-enabled applications, including all versions of SugarCRM’s applications. In its news release, the…
When looking for the right ERP solution, there are numerous candidate solutions to choose from. So how do you differentiate between them to select the right one for you? This IT-Director article offers best practice advice and tips for finding…
Revolution Analytics has announced the launch of the Inside-R.org community website, designed to be a comprehensive online resource aggregating R statistics-related content from across the Web in a single location. As mentioned in the company’s news release, the launch of…
According to this IT Business Edge report chances are pretty high that the iPad will change the way we think about consuming data. Also noted is that business intelligence software provider, Microstrategy, is already offering iPad support in its products.…
The New England Sports Network (NESN) has chosen Mzinga to moderate the “Beth Israel Deaconess Medical Center Healthy Is”, interactive ad campaign, which will be running throughout the 2010 baseball season. According to the social software, services, and analytics company,…
Reliable Planet is offering the first of an 11-part video series that presents a model for understanding and assessing the leverage of analytics within a company based on its corporate maturity. According to the video notes, the presentation was authored…
Birst has just announced concurrent user pricing as an alternative to the standard ‘named user pricing.’ With concurrent pricing, organizations acquire licenses for number of users active on the system, rather than the maximum number of named users who could…
Verint Systems has announced that that Telefónica O2 Ireland has implemented its Impact 360 Advanced Speech Analytics solution to help identify €1 million in potential savings by uncovering the underlying issues that prompt calls into its contact center. According to…
Aggregate Knowledge has recently announced its AK Discovery Platform, which according to the company, provides the foundational audience management infrastructure to collect data, configure audiences, and track campaigns across any connected digital channel. The platform is described as having the…
According to this wireless business app report on Dallas Business Journal, AT&T is growing its efforts to build and sell business applications for wireless devices. Currently the company sells apps to 14 industries — such as manufacturing, financial services and…
Companies have come to understand the day-to-day pain of in-bound fax orders and also know that manual processing causes errors. As reported in this article on CRM Buyer, fax-to-order automation efforts are often failed attempts at dealing with this type…
Ecommerce Techwave is offering a fully integrative web-based Salesforce CRM service with its announcement of a customizable free shopping cart with inventory control. According to the company in this I-Newswire release, with it comes the downloadable free shopping cart version…
The Financial Post has an interview with Jim Goodnight the founder and chief executive of SAS Institute. In this interview, Goodnight claims that Tough times are good times for analytics because companies try and improve their internal operations and get…
Manoj Prasad, vice president of enterprise architecture, global applications and testing at Life Technologies Corp., says the company has made mobile business intelligence a 2010 strategic priority. According to this report on Computer World, making analysis mobile can give companies…
Taleo has announced ‘Talent Intelligence’ adding analytics to standard talent management. According to this report on ere.net, the company does appear to be offering more than just a rebranding of talent management. “What’s so special about that, you may be…
Business intelligence (BI) covers a range of capabilities and tools from simple spreadsheet reports to sophisticated predictive analytical models. This Processor.com article suggests that business intelligence is increasingly being supplemented with business analytics, which uses the same data sources, along…
Collective Intellect has recently released its web-based, automated, real-time text mining and analytics software for social media, traditional and corporate media. According to the company’s press release, the Social CRM Insight Platform is designed to provide real-time, actionable insights to…