Bill McDermott, co-chief executive of SAP, an Oracle rival, says his company is ‘staying true to its core’ in software. As reported in this NY Times story, McDermott also said that Oracle’s executive-suite shuffling serves to underline the different paths…
Pravega Inc. has announced new upgrades to its free Customer Relationship Management (CRM) and Email Marketing application, vegaPort. As noted in this PR Web news release, the company has added many features to meet the requirements of advanced sales and…
Timing is everything when it comes to CRM and this CRM Buyer report advises organizations against investing in CRM technology too early. According to the advice offered in the story, jumping on the CRM app train too early can hurt…
Founded last year by Blaise Barrelet, San Diego-based Anametrix has raised $1.15 million of an intended $2.3 million round from private investors. Also note din this Xconomy news report is that the company is also bringing together some iconic figures…
A senior official at the Federal Trade Commission has hinted that the agency is planning to prod online advertisers and Web companies to adopt new education tools and data-collection restrictions in an effort to protect consumer privacy. As reported in…
This Smart Data Collective report suggests that business intelligence decisions are moving from the boardroom to the front lines. The reason for this, as quoted by the article, is “offerings that integrate data and process dashboards” as well as “event-driven…
Recent research by Aberdeen Group on the use of Software-as-a-Service (SaaS) business intelligence indicated that organizations are 50 percent more likely to have self-service BI users than organizations that use conventional BI deployment approaches. As mentioned in this Market Watch…
Microsoft appears to be tired of seeing Salesforce.com get all the headlines by dishing out a combination of pithy quotes and branded chocolates to the technology press. According to this report on Cnet, Redmond has no plans to one-up Salesforce.com…
Maximizer Software has recently released a new version of its popular Maximizer CRM 11 Team Edition system. According to the company in its news release on Biz Community, the new Team Edition is just part of a range of scalable…
Today, everything is social — social commerce, social business, and social CRM. According to this Destination CRM report, the phrase social CRM obscures a completely valid concept for helping businesses better understand their customers. “To a business owner, customer relationships…
According to MicroStrategy, its Mobile iPhone App was recently featured on Apple’s “What’s Hot” List on the iTunes App Store. As noted in the company’s news release on Market Watch, MicroStrategy Mobile takes full advantage of the native capabilities of…
Often, sales methodologies launch without a thought toward digital strategy, and digital strategies launch without alignment to how the sales team actually works. According to this report on CRM Buyer, it is time to embrace the role of digital strategy…
IBM (NYSE: IBM) and Unica Corporation announced the companies have entered into a definitive agreement for IBM to acquire Unica and its marketing software solutions that focuses on execution and management to achieve improved marketing effectiveness. According to this report…
Marketing Automation can help businesses utilize business intelligence and data mining to discover the intent of a website visitor. With this valuable information, sales teams can reach decision-makers more effectively and close deals faster. Also note din this Business Line…
New methods for working with business information can help business analysts by enabling more time to be spent on extracting greater intelligence from the data and less time collecting or accessing it. This 1 to 1 Media report offers five…
SAS has recently launched predictive analytics for business users. According to the company in this Business Wire news release, SAS Rapid Predictive Modeler helps employees to determine the best actions for reducing risk and improving organizational performance. “SAS, the leader…
MicroStrategy has recently announced that TAP Portugal, the leading Portuguese airline, has deployed MicroStrategy business intelligence (BI) dashboards to analyze air transportation and flight operations performance data. Also noted in this PR Newswire release is that TAP uses MicroStrategy dashboards…
VCC, a nationwide retail construction company, says it was forced to diversify when the recession struck. According to this report on Computer World, the company found that giving project managers smartphone access to customer data was a big boost in…
Mobile CRM in some ways delivered with sales force automation (SFA) applications for mobile workers. This Tech Target report looks at where mobile CRM is successful and discusses the current shift for vendors to provide mobile business intelligence (BI). “And…
According to this report on KM World, cost considerations and performance are two of the primary reasons why an organization that is currently using business intelligence (BI) solutions, may consider a change to open source BI software. “Open source products…
As the market for CRM software and solutions matures, many organizations are starting to realize the customer-relationship management software installed ten years ago is showing its age. According to this report on Network World, you have choices now between on-premise…
A new article on Inform IT by Mike Biere discusses Business Intelligence (BI) scenarios today, offering a look at the view of the CIO, the IT perspective, the end user perspective, and establishing a vision. According to the article, when…
When it comes to marketing an analytics, social media and networks has a lot to offer. This Silicon India report discusses why Social CRM buzz is important and also provides an overview of InRev Systems — a start up that…
The Olliance Group and DLA Piper will host the 3rd Annual Open Source Think Tank on September 27th and 28th at the Golden Tulip Champs-Elysees Hotel, Paris, France. As note d in this release on Market Watch, a panel discussion…
Now that SAP’s acquisition of Sybase is final, this TechTarget report suggests that the deal has left SAP customers to puzzle through how they’re going to adapt their mobile strategy moving forward. Also note din the story is that SAP…
Research and Markets has recently announced its new “Business Intelligence Advisory Service” subscription. According to the company in this Business Wire news release, the new subscription-based service is designed to align technology with business practices to maximize the value of…
Net@Work, a Sage CRM Solutions business partner, has announced the release of OnTheGo mobile CRM application for Sage SalesLogix 7.5.2 and Sage SalesLogix Cloud. As reported in this TMCnet.com story, OnTheGo for Sage SalesLogix and Sage SalesLogix Cloud gives users…
Taking Social CRM one step further, open innovation consultant, Stefan Lindegaard suggests that open innovation is about integrating external partners in the entire innovation process. This Business Strategy Innovation article details the “Open Innovation Revolution” and highlights the CRM benefits.…
Business Intelligence (BI) refers to a broad range of computer software applications and tools used to gather, store, collate, organize, report, analyze and present data in a range of formats to assist with business decisions. This iTWire article discusses why…
Collective intelligence — or the process of gathering feedback and insight from a group of like-minded individuals online — is essential to leveraging the power of social CRM. This Destination CRM report describes how an organization can use collective intelligence…
RhoLogic has announced RhoLogic Mobile for SugarCRM is now available through the iTunes App Store and Android Market. As noted in the company’s news release on PR Newswire, the application was built using Rhodes, an open-source smartphone app framework for…
Stonefield Software Inc. has recently added a new self-service Business Intelligence (BI) reporting solution in Stonefield Query Version 4.0 for Sage ACCPAC. According to this PR-USA news release, the latest version of Stonefield Query for Accpac has over 70 enhancements…
CRM systems typically provide a report writing system as well as dozens of canned reports. According to this Tech World story, CRM system reports can also expose data quality problems. Here are two “danger zone” CRM reports to look for.…
Analytics and Social CRM evolve together. As mentioned in this CRM Buyer report, the success of Social CRM may well hinge on how effectively they integrate various metrics, and how flexible are the resulting platforms. Determining the right mix of…
In addition to marking its 60,000 customer milestone, this CRN report says that Tally Solutions is also planning to launch a new an e-marketplace where customers can pick and choose from the several Tally applications. Tally currently has two ERP…
Many organizations track and report customer demand by customer satisfaction scores. As mentioned in this new report on Destination CRM, the consequence of this type of measurement is that many revenue generating initiatives are based intuition and experience rather than…
Viralheat, a company that mines social networks says it plans to distribute some of its social media analytics data to users without charge. As mentioned in this report on Reuters, Viralheat helps companies gauge public sentiment about their business. “Viralheat…
According to this report on Tech Crunch, marketing analytics company MarketShare Partners has acquired JovianDATA, a marketing and data analytics technology firm. Also noted in the report is that JovianDATA’s technology will allow the company to provide its clients with…
LexisNexis has recently announced InterAction 6.0 for Microsoft Outlook. As mentioned in this Market Watch news release, InterAction 6.0 software embeds features and functions of InterAction, a leading Customer Relationship Management (CRM) application, directly within Microsoft Outlook. “InterAction 6.0 users…
Cincom Systems, an IBM Premier Business Partner has recently announced a collaboration with IBM Business Analytics and Optimization (BAO) to leverage IBM’s Real-Time Analytics Matching Platform (RAMP) and improve customer experience in call centers. According to this press release on…
Blackbaud has announced the launch of Blackbaud Social, a new offering that provides social media solutions for nonprofits to create both private-label and public socially-enabled communities. As mentioned in this company news release, Blackbaud Social is the only integrated social…
According to recent research from Frost & Sullivan, mobile enterprise applications are projected to total $10.9 billion in annual revenues by 2015. As noted in this report on CTO Edge, the four main categories of mobile enterprise applications include mobile…
The secret of turning data in to profits, according to this CNBC report is analytics software. As mentioned in this story, when armed with analytics technology, retailers, search engines and social networks are all eager to turn data into profits.…
Service revenue performance company, ServiceSource, has recently announced first-half 2010 results for the period ending June 30, 2010. According to the company in this Market Watch report, For the first half of 2010, ServiceSource experienced year-over-year revenue growth over 40…
Business analytics software vendor, SAS, says it will launch an iPad version of its software to deliver business analytics on-the-go by the end of this year. According to this Bangkok Post report, the company is also aiming to uplift its…
North Carolina State University needed a new process to monetize its treasure trove of scientific advancements and university-invented technologies by matching these with potential research partners and sponsors. According to this case study on CIO Insight, North Carolina State University’s…
According to Greg Corgan, President Global Field Operations, Corporate Senior VP, Infor, if you only pick the manufacturing and distribution verticals worldwide, the company has more customers than SAP and Oracle combined. In this Information Week interview, Infor talks about…
According to this report on 1to1 Media, linking CRM and unified communications (UC) brings together the various customer touchpoints into one integrated system. While integrating CRM and UC is ideal for cultivating an existing customer base, adding search engine optimization…
SalesNexus has said it plans to release an easy to learn and navigate user interface and full featured email marketing on September 2, 2010. The company also plans to offer webinars and a series of articles highlighting the need for…
Marketo has announced the launch of Chatter for Sales Insight on salesforce.com's ChatterExchange, According to this PR Web news release, the integration between Marketo Sales Insight and Salesforce Chatter increases sales effectiveness with real-time feeds so sales professionals can prioritize…