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News: February 2002

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for February 2002

American, British Companies Making Most of the Internet

Companies in the United States and Britain are the most likely to incorporate the Internet into activities such as CRM, marketing, order …

e-centives Acquires BrightStreet

Combination provides data tracking capabilities to help consumer packaged goods companies build and promote direct consumer relationships.

Salesforce Inks Hotel Group

Le Meridien selects salesforce.com's online CRM solution for its 200-plus global sales team based across 55 countries.

Satisfaction: Guaranteed?

Web Fletcher of Braun Consulting outlines the four steps for moving beyond customer satisfaction to value and profitability.

Wheelhouse Adds Ex-EasyAsk Pres.

The Burlington, Mass., maker of CRM software hires Frank Chisholm as senior vice president of sales and marketing.

ManagedOps Will Support Microsoft CRM Product

The Great Plains and Siebel application outsourcing service provider announces that it will offer a hosted version of the just-announced …

Pleasing Finicky Consumers Shouldn't Cost an Arm & a Leg

The needs of online consumers can be met without overdue expenditure alleged a recent study.

E-Mail Enhances Education

Open University, Britain's largest academic institution, will improve communication with its 150,000 online students through Silicon …

CRM Takes Priority Among IT Investments

More U.S. businesses will spend $500,000 or more on CRM technology over the next two years than they will on other large-scale …

PeopleSoft Acquires Calico Assets

With the purchase of the intellectual property and certain assets of Calico Commerce, PeopleSoft will provide an Internet product …

Dealing with the Unhappy Customer

At some point in time each and every business is faced with the opportunity of dealing with an upset customer. It may not seem like …

Extended Systems Acquires AppReach

Deal strengthens company's mobile applications development offering.

J.D. Edwards Reports Improved Q1

The enterprise software ISV announced an increase of nearly $9 million for its pro forma operating income over the first quarter 2001. …

Salesforce.com Keeps Busy

The San Francisco-based CRM solution provider has been hard at work with new releases and strategic alliances while still having time to …

Simplifying CRM

Customer relationship management used to be as simple as taking the extra time to learn the names and livelihoods of those who plunked down …

Online Auto Shoppers Tough to Target

A close examination of the online behavior of auto shoppers by Forrester Research found that the $1 billion that automakers, dealers and …

Onyx and Deloitte Collaborate

The two companies will initially deliver CRM solutions to specific markets and geographic regions with plans for rapid expansion.

Knowledge: The Key to ROI

Recently, Arthur's been examining what DOESN'T deliver ROI in a CRM initiative. Here's the one you've been waiting for: what makes CRM pay …

LaGarde, LivePerson Give a "Voice" to StoreFronts

Both companies will integrate Web-based instant messaging into a new business messaging e-commerce platform that aims to boost sales for …

TeaLeaf Brews Up IntegriTea

The SAP spin-off launches its first product designed to diagnose and show problems on a customer's Web site from the customer's …