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News: May 2002

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for May 2002

The Three Brick Walls Between You and Your Data

Does a brick wall stand between you and Customer Data Nirvana? Use your analysis skills to leap over that hurdle.

Japan's CRM Market To Hit $6.8 Billion By 2006

Japan will rely more on CRM solutions rather than in-house technologies to forge stronger ties with customers.

Case Study: IBM and Siebel Systems

Even the biggest and best companies can improve their customer service; even when they deal in CRM themselves.

UpShot Mixes CRM With Microsoft Office Apps

The Web-based CRM software provider says that salespeople who rely on Microsoft Office applications will find comfort — and integration …

How Not To Be A Stupid Vendor

Tech vendors: Do your 'solutions' solve anything -- or do they just create more problems?

SAP Shakes Up U.S. Operations

Leo Apotheker will head global sales and SAP's U.S. operations, as the company looks to a brighter second half of the year.

Siebel to Help Navy With Recruiting

The CRM software specialist scores a high-profile deal to power the U.S Navy's recruitment operations.

The Rise and Fall of CRM, Part 3

Despite what you'll hear from some industry pundits, the CRM craze has officially come to an end.

Coremetrics Looks to Add Survey Data

The online marketing analytics provider teams with BizRate.com to beef up its data-collection products with customer service and …

Reuters, Siebel Pair Off

The new partnership will develop and market CRM apps for the financial services sector integrating financial data with e-business solutions.

Jamcracker, Salesforce.com Make Executive Decisions

The application services aggregator and the Web-based CRM leader announce new president and CFO, respectively.

A New Marketing Model for IM

Consumers who use instant messaging are usually farther removed from marketing messages than Web surfers. Learn how 'Neighboring' can bring …

Case Study: Sanlam Life and Siebel Service

At times, helping your customers succeed can help you improve your own business. Don't be shy about increasing your customer understanding; …

Personalization With No Budget, Part 2

If your 'personalization' projects didn't make the 2002 budget, that doesn't mean you can't incorporate personalization into the projects …

Tom Siebel Hates Me (And Anyone Else Asking The Tough Questions)

Siebel Systems is, without a doubt, the most closed-off, inaccessible, information-hostile public company in the software industry. Which …

Turning Customers Into Disciples

Viral marketing isn't just a consumer phenomenon. Your most passionate corporate customers can prove to be your company's infectious …

Quadstone Cements Management

The Boston CRM software maker's 9-month search for a CEO ends with the appointment of Paul Kelly, formerly with Portal Software.

Case Study: Microsoft/FaceTime

FaceTime wanted its Instant Customer suite, which is used for external communications, to go inside the enterprise. So it turned to software …

Case Study: The Regence Group and Onyx Software

Sometimes results may not be quantifiable, but a concentrated effort and a focus on customer relationship management can lead to vastly …

PeopleSoft, Agile Team Up On Software Package

Two California e-Business software makers say they've got the goods when it comes to a solution for product life cycle management.