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News: January 2005

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for January 2005

SugarCRM Upgrades Core Suite

The company's Sugar Suite expands customization and wireless integration.

Active Advisor Makes Sales Reps Smarter

A new handheld device gives retail representatives the expertise to make any number of recommendations to customers.

ESurance Hires Veeper for Customer Service

The online car insurance broker uses a 'virtual customer service rep' to get users over the transaction hump.

Siebel Updates Hosted CRM Software

Eager to help what it calls underserved SMBs, Siebel adds industry-specific CRM editions to CRM OnDemand 6.

Oracle Maps 'Project Fusion' Plans

The company will simultaneously develop old and new products under the banner of standards-based Java. A Combined Oracle Launches

Enterprise Braces for Oracle's Impact

Research and analyst firms predict which verticals are in for a shock in a post-PeopleSoft merger world.

Siebel Updates Hosted CRM Software

UPDATED: The CRM vendor is tackling the verticals with OnDemand software catering to industry-specific markets.

Oracle Expects to Finalize Merger this Week

The company believes it will have the handful of remaining PeopleSoft shares needed for an accelerated takeover.